Trending Lyricist I

Spotify connect problem - Can't play music from Spotify to Sonos or Spotify songs from Sonos app directly

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Hi there, Ive had sonos play 1 for years and Spotify connect have worked fine until some few days ago. I can play other music services but not Spotify.

It's just loading in Sonos when choosing a song and after some few seconds It jumps to next song in line and does the same.

In the Spotify app it just trys to connect but with no success.

I have rebooted the wifi, deleted the apps, cleared cache, have revoked and made new authuratzion for Sonos in Spotify web, Ive had taking the spotify service from Sonos also serveral times.

Ive had also tried to connect through my windows pc and apple mac, but doesnt work either.

Thanks for any help

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EllenAura

Contributor I

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.

I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

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K

KoppeAuthor

Trending Lyricist I

I noticed this problem for about 4 days ago. It's disturbing that other music services connect without any problems - Only Spotify (which I have all my music and playlist, as the majority of people) doesnt connect.

I have also tried everything.

How can it go so bad from one day to another?! And how cant this be fixed asap when a bunch of people have this problem and when Spotify also is one of the biggest main sources of music?!

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K

KoppeAuthor

Trending Lyricist I

Important to say: I dont use Airplay but I have this problem anyways.

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S

Sesbami

Contributor I

I’ve the same issue and Sonos support knows about this issue but there is no ETA when or if this will be fixed.
In my case I think of buying something else

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K

KoppeAuthor

Trending Lyricist I

I’ve the same issue and Sonos support knows about this issue but there is no ETA when or if this will be fixed.
In my case I think of buying something else

...... For how long have you had the issue?

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Sesbami

Contributor I

Almost 2 weeks now

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F

fs_ffs

Lyricist III

Same here.

Got the same info last Friday, 22/11/24, from Sonos support after 40 minutes with them.

My Spotify stopped working nearly two weeks ago.

Same response—no idea when they’ll fix it.

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F

fs_ffs

Lyricist III

Yesterday, I changed my ISP and now have faster internet.

For some reason, it works perfectly now.

No updates were made to the Sonos version; the only difference is the new ISP.

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B

BetaMovement

Lyricist I

Also contacted Sonos about this and got the same anwer: Working on it. No estimate on when it can be sorted. Im contacting Spotify to see if they are interested in their services running on Sonos systems and willing to put some pressure on Sonos.

Since switching ISP helped I wonder if this could be an issue on Spotifys side? Regions etc?

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F

fs_ffs

Lyricist III

I have no idea what could have caused this. I switched from a temporary 10 Mbps connection to 300 Mbps.

It might have been the internet speed that was limited to 10 Mbps the last 2 weeks.

Cause I tried all steps as reinstall, restart

I’m located in Sweden.

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