Trending Lyricist I

Spotify connect problem - Can't play music from Spotify to Sonos or Spotify songs from Sonos app directly

Forum|Forum|1 year ago
November 24, 2024
36 replies
1335 views

Hi there, Ive had sonos play 1 for years and Spotify connect have worked fine until some few days ago. I can play other music services but not Spotify.

It's just loading in Sonos when choosing a song and after some few seconds It jumps to next song in line and does the same.

In the Spotify app it just trys to connect but with no success.

I have rebooted the wifi, deleted the apps, cleared cache, have revoked and made new authuratzion for Sonos in Spotify web, Ive had taking the spotify service from Sonos also serveral times.

Ive had also tried to connect through my windows pc and apple mac, but doesnt work either.

Thanks for any help

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K

KoppeAuthor

Trending Lyricist I

I have the same issue and have Tele2 as ISP for fiber.

When I switch to tele2 4G and disconnect fiber Spotify starts working perfectley so glad I found this thread before throwing out my speakers.i 😬

Great to hear!

This I need to try also - Could you please describe how to switch to 4g and disconnect fiber?

Would be much appreciated! You can write it on swedish if you prefer it.

R

RicTho

Lyricist II

Hi Koppe!

I got a 4g portable router as a backup connection with my subscriprion so you need to have one of those to try this.

Not sure if you can do something similar by sharing a hot spot through the phone somehow.

Y

yum

Lyricist II

I have recieved this answer from Tele2:

The service you purchase from us at Tele2 is a fiber signal.

I don’t quite understand what Sonos is referring to at all. There’s no difference between purchasing this service from Telenor, Telia, Bredband2, or Tele2. We all provide the exact same thing: a fiber signal. The claim that there’s a specific issue with Tele2 as a provider is highly doubtful, as we all sell the exact same service without any differences.

I will have to refer you back to Sonos if you wish to pursue this further. If your broadband generally works well but specifically doesn’t work with a particular service from a specific company, you’ll need to address this issue with that company.

The answer you received from Tele2 is incorrect. You do not just purchase a “fiber signal”. There is differences between operators. Is the difference notable for regular users? No, its not.

For example the peering can differ a lot between different operators. I do not know where the issue is. If it is on Sonos side or Tele2’s. But it does not matter cause it is very clear that this issue is only present when you have Tele2 as a operator so the solution as of now is quite simple. Just change operator.

I don’t know exactly how spotify connect and sonos works/interacts. I guess that sonos has implemented support for spotify connect in their software so when you want to play a song from spotify on your speakers it is not streaming it from your device but the speakers themselves connect to spotifys servers. For some reason that is not working. Maybe Tele2 is blocking DNS queries for Sonos for some reason, I don’t know.

J

JoeYo

Lyricist I

Having the same problem since a month or two - ISP Tele2 - and I have contacted Sonos three times now. Got this from Sonos yesterday:

Hello,Thank you for contacting Sonos.My name is XXXX, I am a member of the escalation team at Sonos support and I am contacting you regarding your escalated case with case number XXXXX.Sorry to hear you're having trouble playing Spotify through Sonos. I understand how frustrating this can be, especially when you want to enjoy your music.At the moment, it seems that only Tele2 customers in Sweden have difficulty connecting Spotify to their Sonos system.We have investigated this thoroughly and have not found any issues with us. The problem seems to lie with Spotify and Tele2. Rest assured that we have already informed our partner, Spotify, and they are actively investigating to resolve the issue as quickly as possible.As a temporary solution, try using your Sonos Five Line-In connection and then group the rest of your speakers with the Sonos Five to play the same content.We appreciate your patience and understanding while this is processed.

Z

ZoiD

Lyricist III

I experience the same issue. Located in the Netherlands, ISP is Odido, and I use an edgerouter and unify accesspoints.

So the tele2 thing is bs I’m affraid.

R

RicTho

Lyricist II

Works for me now as of today so hopefully for everyone else soon.

K

KoppeAuthor

Trending Lyricist I

Works for me now as of today so hopefully for everyone else soon.

Have you doned anything special?

R

RicTho

Lyricist II

No just started working this afternoon, no reboot or anything.

K

KoppeAuthor

Trending Lyricist I

No just started working this afternoon, no reboot or anything.

Thats crazy haha, glad for you! Dont work here..

Z

ZoiD

Lyricist III

I tested everything tonight, all the quick fixes you can think of. It has nothing to do with the network or app versions or anything like that. The issue lies with the Spotify account being used. When I log in with my wife’s Spotify account on my phone, it works fine again.

The strange thing is that my own account works fine at work, but not at home.

Strange problem.

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