Enthusiast I

Answered

Spotify artist search not working

288 replies
16817 views

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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jgatie

If it was the Spotify API, then this same exact function would not work on the mobile version of Sonos app, it would be broken the same way everywhere.

I’m afraid you misunderstand. The poster wasn’t speaking about the Spotify API. They were speaking about Spotify’s implementation of the Sonos Music API (SMAPI). Each music service is responsible for their implementation into the Sonos app. Everything; look, feel, what and how something is sorted, displayed, liked, searched, etc. is in the hands of the music service, not Sonos. Sonos only supplies the API.

https://devdocs.sonos.com/docs/content-service-get-started

Airgetlam

How exactly does Sonos demand a time frame on when a bug that exists in Spotify’s servers is going to be fixed, and present that data to you? Sonos engineering isn’t writing or fixing the code, that’s the responsibility of Spotify’s engineering team. Sonos wouldn’t even have access to the server, I would expect.

Actually I have a theory that the Spotify SMAPI endpoint, and only theirs, is actually coded and run by Sonos. It lives on ws.sonos.com which is their general web-services subdomain. I can’t prove it though. You are right that time frames for bug fixes is not really a software engineering thing, though in this case they fixed it once last month so should be able to fix it again pretty damn quickly.

My expectation is that the ‘fix’ didn’t get promoted to all branches properly, and they promoted a new branch without the fix in it. But yes, relatively ‘easy’ to re-promote, test, QA, and release, since the work was done once, and committed somewhere.

Bruce

C

cardsalo

Contributor I

I have the same problem with a little twist. I can search for artists with my Spotify account, we can’t search for artists with my wifes account. This just started earlier this week.

C

chx

Enthusiast I

Sorry, this is a Sonos issue. Their link with Spotify is a core function/dependency of their business model. Sonos is peripheral to Spotify. Unless Spotify is deliberately blocking Sonos (which they of course are not), it is the responsibility of Sonos staff to resolve, rather than passing off the problem to their customers (reinstall this, reboot that, contact Spotify it’s their problem…). Please sort this out Sonos - it is your responsibility. Personally, I spend my much of my time at work resolving problems caused by others. When I get home I want the luxury items I’ve invested hard-earned cash in, to just work, so I can enjoy them and relax, rather than having these things present problems for me to solve.

that is just the point : it is a concern of the both … if they work together it goes faster and with less problems

and I am a client of Sonos AND Spotify

K

Keith1888

Lyricist II

I recently lost my spotify service when I use the Sonos app to search. I get Amazon music but not Spotify. I can use spotify on the browse main page but it disappears when I search. I have uninstalled and reinstalled the Sonos app and removed and re-added the spotify service ....still the problem persists. I am using the Sonos app on my Samsung S21.

Any suggestions to resolve?

S

Splesi

Contributor I

I do not work for me eather. Can’t search on Artist, it will allways find nothing.

B

beernutmark

Lyricist III

Can confirm that, at least for me on v1, enclosing the search term in double quotes fixes Spotify search. It works for both single name artists like "sting" and multiple like "tony Allen". It also doesn't seem to impact any of the other services search.

C

chx

Enthusiast I

Can confirm that, at least for me on v1, enclosing the search term in double quotes fixes Spotify search. It works for both single name artists like "sting" and multiple like "tony Allen". It also doesn't seem to impact any of the other services search

perfect hack : searching artist in double quote

thanks a lot

B

Bospautje

Lyricist I

I have the same issue as reported by others and since about a few weeks (S1 controller). Very annoying as I mainly search music by artist. Any developments in terms of solutions?

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StuartM

Enthusiast I

Just to add another unhappy customer here. It worked for about three weeks before it broke again. Can't be hard for developers to check what changed to fix it initially and what's changed again to break it. I can't see Spotify releasing lots of updates to their third party interface but that's where I'd look first.

I'm stuck using the Spotify app now to select music then go to Sonos to adjust volume etc.

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