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a9979
Enthusiast II
October 14, 2022
Answered

Spotify album artwork is distorted

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
October 25, 2022

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Ken_Griffiths
Ken_Griffiths
October 16, 2022

I assume you mean on the ‘now playing’ screen .. the art thumbnails refresh as I shuffle the queue - again the uploaded .gif quality (attached) is poor, but hopefully you can see it refreshing and here’s a sample single screenshot from the iPad App (I’ve had to reduce its size to get it uploaded here)  …

 

 

    Mucka
    Lyricist I
    October 16, 2022

    Yup same issue here, made ticket and reported to sonos. 

      a9979Author
      Enthusiast II
      October 16, 2022

      I noticed now that all Spotify images in my playlists are pixelated. When I browse/search in Spotify it fixes the pixelated album I am viewing for that moment, but everything goes back to pixelated once I close and reopen the Sonos app. All my other music services are unaffected. I really feel this is a Spotify issue. There has to be some cache somewhere that is saving these images so they load faster but I’ve cleared everything I can find and I’ve deleted and reinstalled Sonos and Spotify.

        AndreasHy
        Trending Lyricist I
        October 16, 2022

        Just adding my “same here” to the list of people getting affected by this. ..

          N. Martinez
          Lyricist I
          October 17, 2022

          Same here. Noticed it on Saturday.

            controlav
            controlav
            Lead Maestro
            October 17, 2022

            This is Spotify’s screwup. They changed their SMAPI presentation map, and removed the ArtworkSizeMap which is how apps find higher resolution versions, so the default low-res art is used.

            For the curious the process is described here: https://developer.sonos.com/build/content-service-add-features/add-images/add-album-art/

            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
              a9979Author
              Enthusiast II
              October 17, 2022

              This is Spotify’s screwup. They changed their SMAPI presentation map, and removed the ArtworkSizeMap which is how apps find higher resolution versions, so the default low-res art is used.

              For the curious the process is described here: https://developer.sonos.com/build/content-service-add-features/add-images/add-album-art/

              Is it even worth reporting to Spotify and then going back and forth with them? I assume they know and will fix it. 

              Ken_Griffiths
              Ken_Griffiths
              October 17, 2022

              Is it even worth reporting to Spotify and then going back and forth with them? I assume they know and will fix it. 

              From your earlier post…

              "I opened a ticket with Sonos. They said if the problem is not on their end they will forward the issue to Spotify”. 

              Hopefully the message will get passed along.🤞

              Airgetlam
              Airgetlam
              October 17, 2022

              I’m a firm believer in a company responds more quickly to a complaint from a paying customer, than they would from a company like Sonos, who has no financial relationship with them.

              That’s tempered, of course, by the fact that Sonos represents a whole swath of customers, so it’s a crap shoot. But were it me, I’d be reporting to both companies, just as a normal thing. 

              Bruce
                controlav
                controlav
                Lead Maestro
                October 18, 2022

                Correction to my earlier analysis based on historic analysis of their pmap files: Spotify has NEVER used ArtworkSizeMap - they have always sent high-res art by default for album artwork. They seem to have changed the default to low-res (which is what everyone else does), but neglected to add an ArtworkSizeMap to allow apps to get the high-res version.

                Still Spotify’s screwup mind you. Just a different screw-up.

                Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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