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a9979
Enthusiast II
October 14, 2022
Answered

Spotify album artwork is distorted

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
October 25, 2022

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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64 replies

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rsibrent
Avid Contributor I
October 15, 2022

Add me to the list. And when I play a track from my local library on my NAS I get NO artwork at all - even though it appears in the search dialog. 
 

Brent

Different issue - check the tracks metadata for the embedded artwork, or the folder for the correct artwork/resolution which is mentioned here: https://support.sonos.com/s/article/543

I also have the Spotify issue as noted by the OP.

a9979Author
Enthusiast II
October 15, 2022

I contacted Spotify support and basically they have no clue. They said to wait it out and it might be fixed with the next app update, but they don’t know. I recommend anyone else having this issue to also contact both Sonos and Spotify. 

paulfcdx
Lyricist I
October 15, 2022

It gets weirder…

I had the pixelated artwork problem playing a Spotify playlist I’ve played many times.

So I cleared the cache by resetting and closing the iPhone sonos S1 app.

I then went to Amazon music within the Sonos source list and the artwork loaded fine, made a coffee and came back and now it’s pixelated, even the tracks that initially loaded fine.

So looks like a Sonos issue not a Spotify issue…

    Ken_Griffiths
    Ken_Griffiths
    October 15, 2022

    It gets weirder…

    I had the pixelated artwork problem playing a Spotify playlist I’ve played many times.

    So I cleared the cache by resetting and closing the iPhone sonos S1 app.

    I then went to Amazon music within the Sonos source list and the artwork loaded fine, made a coffee and came back and now it’s pixelated, even the tracks that initially loaded fine.

    So looks like a Sonos issue not a Spotify issue…

    I wonder if the artwork delivered, is based on point to point network connection latency 🤔? - Anyhow the matter has been reported by @a9979, so hopefully it will get to the right people to look into the matter. 

    timmychadwick
    Trending Lyricist I
    October 16, 2022

    Thanks Ken. I don’t think so. 

    For me, I only have this issue with Spotify via the Sonos App.

    All the the other services. eg Apple Music, Tidal etc. are fine.

     

      Airgetlam
      Airgetlam
      October 16, 2022

      That certainly suggests the image being served by the Spotify Server to the Sonos system has been changed by Spotify in some way. They do use different servers to feed Sonos than they do to serve their own app. 

      Bruce
      Ken_Griffiths
      Ken_Griffiths
      October 16, 2022

      Thanks Ken. I don’t think so. 

      For me, I only have this issue with Spotify via the Sonos App.

      All the the other services. eg Apple Music, Tidal etc. are fine.

      Yes, which seems to then infer it’s a Spotify service issue, I guess… time will tell, hopefully.

        timmychadwick
        Trending Lyricist I
        October 16, 2022

        You get the sense that the Sonos App should have a refresh button…..maybe automated in their algorithms? This may refresh the album artwork?

        Ken_Griffiths
        Ken_Griffiths
        October 16, 2022

        You get the sense that the Sonos App should have a refresh button…..maybe automated in their algorithms? This may refresh the album artwork?

        The attached .gif is poor quality as the upload size to the forum here is limited to 5mb, but I find on each of the tab/displays in the Sonos App on iOS, the artwork often refreshes as I either open/scroll the tab/screens - in fact I find it a nuisance in some instances, but at least it’s fairly quick to load. (I mostly use Amazon Music).

        timmychadwick
        Trending Lyricist I
        October 16, 2022

        Thanks Ken.

         

        What happens when you are playing music on Sonos App and press Shuffle?This is when I have an issue.

        Probably different for you as you use Amazon….

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