Enthusiast II

Answered

Spotify album artwork is distorted

64 replies
3699 views

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry PAnswer

Sonos Staff

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

Thanks, although this is really a limited AI chat forum. Surprised they don’t use a ticket system, only option is to phone I guess. Not user friendly in my opinion….

I believe it’s a ‘free’ phone number - it is in the UK at least, where I am.

You might find it easier to contact then during weekdays/working hours that are stated for your region.

Ken_Griffiths

Thanks, although this is really a limited AI chat forum. Surprised they don’t use a ticket system, only option is to phone I guess. Not user friendly in my opinion….

Note the data does come from Spotify, so you may want to contact them about the matter too.. they are responsible for their Service within the Sonos App. Sonos just publish the API for their developers to use …and other services that use the same API do not appear to have the same issues with their artwork from what I can gather.

To contact Spotify support, see this LINK

HTH too.

A

a9979Author

Enthusiast II

I opened a ticket with Sonos. They said if the problem is not on their end they will forward the issue to Spotify. I will post any solutions or explanations here.

T

timmychadwick

Trending Lyricist I

Thank you Ken and AA9979

T

timmychadwick

Trending Lyricist I

Would think it is in the interests of Sonos to take this up Spotify too, as it materially affects the usability of the Sonos App.

Just a thought 🙃🙂

T

timmychadwick

Trending Lyricist I

Anyone at Sonos reading this? 🙂

R

rsibrent

Avid Contributor I

Add me to the list. And when I play a track from my local library on my NAS I get NO artwork at all - even though it appears in the search dialog.

After several minutes the artwork has appeared. There’s a bug lurking…

Running S2 v14.16 build 69133120.

Brent

Ken_Griffiths

Add me to the list. And when I play a track from my local library on my NAS I get NO artwork at all - even though it appears in the search dialog.

Brent

Different issue - check the tracks metadata for the embedded artwork, or the folder for the correct artwork/resolution which is mentioned here: https://support.sonos.com/s/article/543

Ken_Griffiths

Anyone at Sonos reading this? 🙂

Probably not, it’s weekend and coverage is mostly weekdays in the user community here, but there are Support Staff who respond at the LINK provided earlier.

A

a9979Author

Enthusiast II

My case is still open but I was just told they did everything they can via the chat and now I have to call them on Monday for further “advanced troubleshooting.”

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