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a9979
Enthusiast II
Oct 14, 2022 10:23 PM UTC
Answered

Spotify album artwork is distorted

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
Oct 25, 2022 10:23 AM UTC

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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64 replies

timmychadwick
Trending Lyricist I
Oct 15, 2022 9:00 AM UTC

I have the same issue. Can’t seem to clear sonos cache of pixelated artist artwork. Playing a new playlist is fine, but as soon as I play an old playlist, all album artwork pixelates drastically.

 

Somehow sonos app is reading artwork that was not optimized properly possibly due to an internet connection dropping. It should be able to refresh or restore itself once web connected is properly restored.

 

I am using Spotify via Sonos.

 

Reset app etc. Nothing works.Help.Please 

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106rallye
106rallye
Oct 15, 2022 9:06 AM UTC

Have you tried clearing the cache of the Sonos app (though it might be in your system): https://support.sonos.com/s/article/4758?language=en_US

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timmychadwick
Trending Lyricist I
Oct 15, 2022 9:30 AM UTC

Yes I have. No resolution.

Had Sonos for a long tine. Never had this issue before.

Very annoying 

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timmychadwick
Trending Lyricist I
Oct 15, 2022 9:31 AM UTC

Would be nice if someone in Sonos responded to these type of issues 

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timmychadwick
Trending Lyricist I
Oct 15, 2022 9:34 AM UTC

What is more puzzling is that this same issue has infected my Sonos App on my Mac and iPhones…🙁

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a9979Author
Enthusiast II
Oct 15, 2022 1:31 PM UTC

I’ve had Sonos and Spotify for a very long time too. This is just a recent issue within the last week. Other music services album artwork is fine. It’s just Spotify that is having the issue. My iPhone, iPad and my wife’s iPhone are all having the same Spotify issue. 

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    timmychadwick
    Trending Lyricist I
    Oct 15, 2022 2:25 PM UTC

    AA9979, I am surprised that other users aren’t complaining?

     

    My pixelation issue is prominent when I enable Shuffle on a Spotify playlist, on Sonos App.

     

    Maybe using the old Sonos App is the way to go?

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    timmychadwick
    Trending Lyricist I
    Oct 15, 2022 2:27 PM UTC

    How does one open a ticket with Sonos, so the problem is logged and resolved?

    The Sonos diagnosis confirmation number is: 1379667112.

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    Ken_Griffiths
    Ken_Griffiths
    Oct 15, 2022 2:47 PM UTC

    How does one open a ticket with Sonos, so the problem is logged and resolved?

    You can contact Sonos Staff via this LINK to report the issue.

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    timmychadwick
    Trending Lyricist I
    Oct 15, 2022 2:52 PM UTC

    Thanks, although this is really a limited AI chat forum. Surprised they don’t use a ticket system, only option is to phone I guess. Not user friendly in my opinion….

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