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a9979
Enthusiast II
Oct 14, 2022 10:23 PM UTC
Answered

Spotify album artwork is distorted

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
Oct 25, 2022 10:23 AM UTC

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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a9979Author
Enthusiast II
Oct 19, 2022 2:07 PM UTC

Is it even worth reporting to Spotify and then going back and forth with them? I assume they know and will fix it. 

From your earlier post…

"I opened a ticket with Sonos. They said if the problem is not on their end they will forward the issue to Spotify”. 

Hopefully the message will get passed along.🤞

Well I ended up reporting to Spotify as well as Sonos. Neither of my communications with either company felt like they cared much though. Spotify literally said “maybe the next update will fix it but we don’t know.”

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    Ken_Griffiths
    Ken_Griffiths
    Oct 19, 2022 2:10 PM UTC

    Well I ended up reporting to Spotify as well as Sonos. Neither of my communications with either company felt like they cared much though. Spotify literally said “maybe the next update will fix it but we don’t know.”

    👍 … You have done all you can. Lets hope it gets sorted for you (and others) soon.

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      cameronbraun
      Contributor I
      Oct 19, 2022 2:37 PM UTC

      Just here to say “same here.”

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        a9979Author
        Enthusiast II
        Oct 19, 2022 4:11 PM UTC

        I just got a call from Sonos Support and they said they have received many reports of this issue so they are currently working directly with Spotify to resolve it. 

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          ccvandyck
          Lyricist I
          Oct 19, 2022 11:26 PM UTC

          I have just had this issue start today. I checked and on the Spotify app there is no issue with the album artwork. Only the Sonos app.

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          Airgetlam
          Airgetlam
          Oct 19, 2022 11:36 PM UTC

          Probably because Spotify still uses a separate server to supply the information to Sonos. 

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          Bruce
            WillisRedpick
            Lyricist I
            Oct 20, 2022 1:26 AM UTC

            Diagnostic 1602233776

            All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

            Diagnostic 1602233776

            All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

            I used their chat and an agent confirmed they’re aware and are working on a fix. No ETA.

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            Airgetlam
            Airgetlam
            Oct 20, 2022 3:50 AM UTC

            Makes sense, Sonos doesn’t control Spotify’s programmers, or know when they could apply a fix to the Spotify servers. Sonos can only report the issue. 

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            Bruce
            Andy Lowe
            Lyricist I
            Oct 21, 2022 5:03 PM UTC

            Same issue here affecting my Samsung Galaxy S22 Ultra, two iPads and my wife's iPhone, all playing Spotify tracks via the Sonos S1 app. All queued album artwork has appeared pixelated since reinstalling the Sonos app following home Internet connectivity issues and needing to reinstall all three home Sonos speakers. Hope Sonos and Spotify can resolve this and quickly - it's very annoying for a subscription service. 

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            Airgetlam
            Airgetlam
            Oct 21, 2022 5:45 PM UTC

            Hopefully, you’ve contacted Spotify and expressed your displeasure. Sonos is the TV set in this case, and has no control over the signal being sent to it. 

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            Bruce
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