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Dogdad
DogdadAnswer
Headliner III
August 22, 2023

I’m having the same problem selecting Soundcloud and I get the message ‘Unable to browse music’, Sonos 15.6 on OSX. The last few days it’s come back on once or twice but mainly can’t access Soundcloud.

Here’s the reason..

 

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14 replies

Corry P
Corry P
Sonos Staff
August 11, 2023

Hi @Rallen114 

Welcome to the Sonos Community!

I tested with our test Soundcloud account and had no issues. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they’ll be able to try our test account on your system, if the cause isn’t immediately obvious.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    kosmostudio
    Lyricist I
    August 22, 2023

    I’m having the same problem selecting Soundcloud and I get the message ‘Unable to browse music’, Sonos 15.6 on OSX. The last few days it’s come back on once or twice but mainly can’t access Soundcloud.

    Dogdad
    DogdadAnswer
    Headliner III
    August 22, 2023

    I’m having the same problem selecting Soundcloud and I get the message ‘Unable to browse music’, Sonos 15.6 on OSX. The last few days it’s come back on once or twice but mainly can’t access Soundcloud.

    Here’s the reason..

     

    weaver27
    Contributor I
    August 23, 2023

    I am able to access Soundcloud on my phone and can play in my car.   

    I am getting the popup on this site saying it is a known issue.   This is frustrating since this is the main way I use my sonos speakers.   

    Airgetlam
    Airgetlam
    August 23, 2023

    This is likely due to the fact that SoundCloud uses different servers for Sonos than they do for their phone and car apps, one that has the Sonos SMAPI on it. We have to wait for SoundCloud to fix their servers. 

    Bruce
    Dogdad
    Dogdad
    Headliner III
    August 23, 2023

    Looks like the issue has been resolved. SoundCloud is now working for me. 

      Mike902
      Lyricist I
      September 16, 2023

      I am having the same issue with the Sonos app. I subscribe to SoundCloud and used to be able to search SoundCloud through the Sonos app. I haven't been able to do this for a while now. I get a message saying "unable to browse music". How do I fix this?

      Ken_Griffiths
      Ken_Griffiths
      September 16, 2023

      I am having the same issue with the Sonos app. I subscribe to SoundCloud and used to be able to search SoundCloud through the Sonos app. I haven't been able to do this for a while now. I get a message saying "unable to browse music". How do I fix this?

      It’s working okay for my account. See attached. Perhaps try reauthorising the service in the Sonos App ‘Settings/Services & Voice’.

      Mike902
      Lyricist I
      September 16, 2023

      Thanks. I've tried reauthorizing several times and also tried using searching using the Sonos app on an iPad and an android phone. Nada!

      Ken_Griffiths
      Ken_Griffiths
      September 16, 2023

      Thanks. I've tried reauthorizing several times and also tried using searching using the Sonos app on an iPad and an android phone. Nada!

      Power-cycle your devices, then If removing/reinstalling the SoundCloud service doesn’t work, it maybe best to submit a Sonos system diagnostic report from within the Sonos App and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can perhaps suggest to resolve the matter.

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