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Dogdad
DogdadAnswer
Headliner III
Aug 22, 2023 10:19 PM UTC

I’m having the same problem selecting Soundcloud and I get the message ‘Unable to browse music’, Sonos 15.6 on OSX. The last few days it’s come back on once or twice but mainly can’t access Soundcloud.

Here’s the reason..

 

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Rallen114Author
Contributor I
Sep 16, 2023 2:50 PM UTC

Confirming I’m still having the same issue. Tried all steps above. Called in and wasn’t able to resolve as Sonos needed to remote into my pc and the action was blocked 

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Ken_Griffiths
Ken_Griffiths
Sep 16, 2023 3:08 PM UTC

Confirming I’m still having the same issue. Tried all steps above. Called in and wasn’t able to resolve as Sonos needed to remote into my pc and the action was blocked 

Sounds like you have something blocking the outside world to your network - maybe check your LAN security settings as that might be at the heart of your SoundCloud issue too.

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Rallen114Author
Contributor I
Sep 16, 2023 4:14 PM UTC

Confirming I’m still having the same issue. Tried all steps above. Called in and wasn’t able to resolve as Sonos needed to remote into my pc and the action was blocked 

Sounds like you have something blocking the outside world to your network - maybe check your LAN security settings as that might be at the heart of your SoundCloud issue too.

Nah, the block was specific to my computer as it was blocked by work and was only being used by the Sonos team to remote in and troubleshoot. I still cannot access “Likes” on my Sonos app via my phone and home Wi-Fi. 

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Ken_Griffiths
Ken_Griffiths
Sep 16, 2023 4:22 PM UTC

Nah, the block was specific to my computer as it was blocked by work and was only being used by the Sonos team to remote in and troubleshoot. I still cannot access “Likes” on my Sonos app via my phone and home Wi-Fi. 

Dunno then 🤷‍♂️ it’s working okay here, as you can maybe see from my earlier post, so it’s probably something local to your network - maybe try a different DNS for your WAN connection, perhaps try the Google, or Cloudflare, public servers - 8.8.8.8/8.8.4.4 or 1.1.1.1/1.0.0.1

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