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bockersjv
bockersjvAnswer
Local Superstar
Apr 24, 2022 2:30 PM UTC

Mine works through Alexa but not the Sonos App

Have you added the BBC Sounds Service in the Sonos Music Services?

If not have a read of this:-

 

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stevenhughes11Author
Contributor I
Apr 23, 2022 12:32 PM UTC

It does beg the question as to whether these folks have read the Announcements thread (linked in the big black button on this very page, titled “Important Update to BBC Live Radio Access”, and are still trying to use TuneIn to access the BBC. 

Gosh! Thank you for your sarcastic reply! So very helpful indeed

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bockersjv
bockersjv
Local Superstar
Apr 23, 2022 1:37 PM UTC

This is a forum of other Sonos users, there are Sonos employees too, so is it too much to ask for more info so we can help? 

 

BBC removed themselves from Tune in.  BBC produced the SONOS Sounds service for Sonos.  Add that as a music service and be sure to have a BBC Sounds account. log in and it should work a treat.

 

Any problem come back here with the detail and we’ll try to help.

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    Janet Rayner
    Lyricist I
    Apr 24, 2022 1:40 PM UTC

    Mine works through Alexa but not the Sonos App

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    bockersjv
    bockersjvAnswer
    Local Superstar
    Apr 24, 2022 2:30 PM UTC

    Mine works through Alexa but not the Sonos App

    Have you added the BBC Sounds Service in the Sonos Music Services?

    If not have a read of this:-

     

    Translate
      Janet Rayner
      Lyricist I
      Apr 24, 2022 4:38 PM UTC

      It now works. Thank you for your advice 

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        blazinskip
        Lyricist I
        Apr 27, 2022 3:24 PM UTC

        I’m having the same issue - when I try to add BBC Sounds my Sonos App wants to upgrade software.

         

        By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.

         

        Any thoughts welcome - thanks

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        chriskimber
        Trending Lyricist I
        Apr 27, 2022 4:38 PM UTC

        Hi @Kerrianne and @blazinskip, are you still having issues with getting BBC Sounds to work?

         

        Presume you’ve seen this? https://www.bbc.co.uk/sounds/help/questions/listening-on-a-smart-speaker/sonos

        making sure your Sonos account is set to UK is important

         

         

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        BBC Sounds
        John B
        Apr 27, 2022 5:50 PM UTC

        I’m having the same issue - when I try to add BBC Sounds my Sonos App wants to upgrade software.

         

        By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.

         

        Any thoughts welcome - thanks

        Are you sure it is trying to upgrade to S2? It may just be an update to S1.

        But in any case you are wrong about the Play:3s, which are fully compatible with S2.

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          Ken_Griffiths
          Ken_Griffiths
          Apr 27, 2022 6:40 PM UTC

          @blazinskip,

          If it helps you, the latest version of the S1 App is v11.4 build 571128060.

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            106rallye
            106rallye
            Apr 27, 2022 8:22 PM UTC

             

            By way of background I have 5 speakers - two of which are Sonos 3 - which won’t work if I move the software to S2 so I’m not inclined to do that.
             

            Any thoughts welcome - thanks

            First thought: if your speakers are Play 3’s they are S2 capable, according to https://support.sonos.com/s/article/4786?language=en_US

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