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bockersjv
bockersjvAnswer
Local Superstar
Apr 24, 2022 2:30 PM UTC

Mine works through Alexa but not the Sonos App

Have you added the BBC Sounds Service in the Sonos Music Services?

If not have a read of this:-

 

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Airgetlam
Airgetlam
Apr 27, 2022 9:07 PM UTC

I can confirm that my PLAY:3s are running S2 currently, and have been since S2 was released.

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Bruce
    blazinskip
    Lyricist I
    Apr 28, 2022 7:09 AM UTC

    Thanks everyone - now sorted.

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      chriskimber
      Trending Lyricist I
      Apr 28, 2022 9:38 AM UTC

      Just to say, I work in the BBC Sounds product team, so if you have any feedback or feature requests for our Sonos integration feel free to leave them here or on twitter using the hashtag #soundsonsonos

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      BBC Sounds
        Rich.Hardy64
        Lyricist I
        Apr 30, 2022 8:27 AM UTC

        Hi @Kerrianne and @blazinskip, are you still having issues with getting BBC Sounds to work?

         

        Presume you’ve seen this? https://www.bbc.co.uk/sounds/help/questions/listening-on-a-smart-speaker/sonos

        making sure your Sonos account is set to UK is important

         

         

        Great advice, many thanks, at last a straight forward reply that works ! :-) 

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        PissedOffCustomer
        Lyricist I
        May 26, 2022 7:34 AM UTC

        I’ve tried to add BBC sounds but I keep getting an error message “Unable to add BBC sounds account”. Any ideas gratefully received.

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        Ralpfocus
        Prodigy III
        May 26, 2022 8:40 AM UTC

        I know it may be obvious but have you checked your BBC account & password

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        PissedOffCustomer
        Lyricist I
        May 26, 2022 12:21 PM UTC

        Thanks. I logged into my BBC account and then tried linking from the Sonos app. This worked. No idea why, the password was correct at both attempts!

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