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bockersjv
bockersjvAnswer
Local Superstar
Apr 24, 2022 2:30 PM UTC

Mine works through Alexa but not the Sonos App

Have you added the BBC Sounds Service in the Sonos Music Services?

If not have a read of this:-

 

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27 replies

Kerrianne
Contributor I
Apr 17, 2022 9:41 AM UTC

I'm having the same problems! 

I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!

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    John B
    Apr 17, 2022 10:16 AM UTC

    I'm having the same problems! 

    I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!

    Your loss, as BBC radio is playing  fine for me and rhere is probably nothing wrong with Sonos. If you would like to describe the problem you are having, rather than just say 'it is not working' then somebody might be able to help.

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    amun
    Apr 17, 2022 10:24 AM UTC

    BBC Radio is working fine here on S1 software. In the UK, you appear to need a BBC account - it hepled that I could just use my existing one to sign in.

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    ratty
    ratty
    Apr 17, 2022 10:49 AM UTC

    BBC is playing from Sounds here too, either directly via the Sonos app or by asking Alexa. 

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    Airgetlam
    Airgetlam
    Apr 17, 2022 12:37 PM UTC

    It does beg the question as to whether these folks have read the Announcements thread (linked in the big black button on this very page, titled “Important Update to BBC Live Radio Access”, and are still trying to use TuneIn to access the BBC. 

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    Bruce
      UKMedia
      UKMedia
      Apr 18, 2022 11:07 AM UTC

      Duplicate to Bruce’s comment...

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      Remember: Sometimes Red Wine helps :)
        Kerrianne
        Contributor I
        Apr 21, 2022 1:45 PM UTC

        I'm having the same problems! 

        I've got a feeling I'll be taking some speakers for recycling soon. And I won't be replacing them with Sonos ones!

        Your loss, as BBC radio is playing  fine for me and rhere is probably nothing wrong with Sonos. If you would like to describe the problem you are having, rather than just say 'it is not working' then somebody might be able to help.

        The description of the problem is: It doesn’t work.  There’s no error message, nothing. Hit the ‘Play’ icon and it doesn’t work.  Not sure I can break it down into anything more descriptive!

        It’s not just on the system I have at home, which is on S1.  It’s also not working at the office, for any BBC radio station, on S2.

        And no, we’re not using TuneIn Radio.

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          Kerrianne
          Contributor I
          Apr 21, 2022 1:48 PM UTC

          It does beg the question as to whether these folks have read the Announcements thread (linked in the big black button on this very page, titled “Important Update to BBC Live Radio Access”, and are still trying to use TuneIn to access the BBC. 

          ‘These folks’ haven’t used TuneIn for many years, when it stopped working, and if we had been trying to do so then this thread would be older than 4 days!

          BBC radio (all stations) have stopped working on two different Sonos systems that I use, one is S1 and the other is S2.  

          Being able to read isn’t my problem.  Not being able to get BBC radio to play on my Sonos systems is!

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          Kerrianne
          Contributor I
          Apr 21, 2022 1:51 PM UTC

          BBC Radio is working fine here on S1 software. In the UK, you appear to need a BBC account - it hepled that I could just use my existing one to sign in.

          I have a BBC account.  Sonos doesn’t ask me to login to it.  It just won’t play when the station is selected. 

          Won’t work on the S2 system in the office either.

          Works fine on my Echo Dots without having to login to BBC.

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          nik9669a
          Senior Virtuoso
          Apr 21, 2022 2:37 PM UTC

          @Kerrianne: Have you followed the steps given in the above-referenced thread? Is BBC Sounds a service that you have added to your Sonos system?

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