Sonos update and Sirius channels not playing

I pulled iOS console logs while trying to add my account back; looks like Sonos is getting a HTTP 500 from Sirius perhaps. 

I submitted my diags and waiting to chat with support.

11:02:50.633393-0800	Sonos	soap(1): getDeviceAuthToken faultcode: ns0:Client.NOT_LINKED_FAILURE, faultstring: Stop trying link code

11:02:50.634809-0800	Sonos	dns(1): sonos-everest.mountain.siriusxm.com -> 45.60.32.80

11:02:50.635767-0800	Sonos	control_client(1): [-,xOmittedx] getDeviceAuthToken failed, res = 8006 status = 0, httpRes = 500, tvStart = 1701543767 s 878573 us, m_tvConnectDone = 1701543772 s 878573 us, m_tvDone = 1701543777 s 878573 us, tvNow = 1701543770 s 634286 us

11:02:50.636503-0800	Sonos	soap(1):  - param householdId = Sonos_xOmittedx

11:02:50.637176-0800	Sonos	soap(1):  - param linkCode = xOmittedx

11:02:50.638561-0800	Sonos	Wizard(1): Wizard transitioning to State: STATE_MUSICSERVICE_RESULT ID: 14 in Wizard: MusicServiceWizard

Same issue deleted now cant add it back

Same. I’ve done every trouble shooting suggestion to no avail. Sometimes it will work and then just stop working. So odd. It’s a major streaming service how can this be so jinky for Sonos?

Outages occur but it would be nice if SXM posted system statuses somewhere so people aren’t wasting time thinking the issue is with their setup. 

It does seem like a SXM issue; I’ve been using SXM daily and the last Sonos app update was two weeks ago. (Or, perhaps SXM changed something and now Sonos needs to modify how they connect)

When working with Sonos support we tried on my iPad, and it was hanging while the SXM website was loading. Changed DNS and tried again, the workflow completed and actually added SXM to Sonos this time, but within Sonos it is still failing to load content. 

There is a continual error in the Sonos app … “-canOpenURL: failed for URL: “siriusxm:” - error: “The operation couldn’t be completed. (OSStatus error -10814.)”

Update 12/2 @ 12:34 Pacific-US; SXM is working again for me. 

This is what I get…if I try 30 times then it will magically work. None of the troubleshooting recommendations work. There is a weird handshake issue. I’ve tried on several different devises. Sad and regretting going with Sonos at this point as Sirius is our primary service and we literally can’t use it. 

And now it’s working…I don’t nothing different just kept trying over and over again.  This is a handshake issue that is 100% on Sonos as they need to manage the third party  

If there is an actual flaw in workflow then it would be broken entirely -- i.e. if Sonos was not calling SXM endpoints correctly or something, it would be down entirely because the Sonos app is likely hardcoded to enroll into SXM a certain way. If SXM’s API/integration servers are down, “Sonos will fail”, but it’s not a flaw within the Sonos ecosystem. So trying over and over is just trying what Sonos is coded to do, and if it magically works (which, yay mine is too), then it would put emphasis on the external provider having issues, in this case SXM. 

That, or someone made a change somewhere without thinking of the impact and they rolled it back! :)

SAME

Since the update.  I have rebooted the router, unplugged all the speakers.  

I have deleted the app - I do the reauthorizing.

I have this issue on the computer and the iphone. Everything is updated.

My husband also has the issue on his own computer.  His phone isnt updated so the sonos app doesnt work at all.

It seems like since Sirius did their update recently AND Sonos did as well the two arent syncing up and connecting.

On occasion I can get to the favorites or ill see live channels on the phone, but on-demand is missing and usually i get the “unable to browse music” 

I’ve tried all of the suggestions.

It seems like many people are having this issue . . . we are on the Sonos site . . . are any of their technical people reading this?  I spent a lot of time on the phone with a rep doing various things including turning my phone off with reassurance he’d call me back. Well, that didn’t happen and it still doesn’t work.  My cynical self wonders if they’re just trying to force us to pay more for Sonos radio.