Prominent Collaborator I

Question

Sonos + Tidal playlist

Forum|Forum|11 months ago
November 1, 2025
77 replies
2889 views

Hello, I have this problem...
I have a Tidal account connected to the Sonos app (android + ios), but my playlists that I created in Tidal are no longer showing.
What could be the problem?
Everything is showing, only the playlists are not loading....the info appears: something went wrong...
I cleared the cache in the apps and re-authorized the Tidal account...but to no avail, the playlists are still not showing.
Thanks for the reply.
P.

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T

Teegreazy

Lyricist I

I’m experiencing the same issue. I am relieved that it is not just me, but discouraged that it’s going on 2 plus weeks with no resolution.

Issue: Not able to use my Tidal playlist via the Sonos mobile app.

Error: Something went wrong

A very vague error with no useful information.

Like others here, I’ve tried rebooting router. Uninstalling and reinstalling Sonos app and tidal.

I’m posting here to hopefully add some urgency to this issue

M

Madoniri

Lyricist I

Interestingly if I start playing a playlist via the Sonos web app the mobile app will show the playlist content and allow you control volume, skip track etc. if you flick out of the detailed song list there’s no playlist title information but starting via the web app can still give you some access via phone or IPad.

PalcoAuthor

Prominent Collaborator I

Hello everyone, current info from 11/13/25

Thank you for your reply,
This is not necessarily a bug for Sonos to fix, but rather for the music service themselves, the music service is responsible for how their music is displayed within the Sonos app.
We have no insight in how far Tidal is with the implementation of the solution, we hope the solution is provided as soon as possible, we can only ask for patience while the music partner is investigating and hopefully applying a fix in the near future.

With best regards,

Tim S
Sonos | Supervisor | Customer Experience

B

Bobyouknowtheone

Lyricist II

The problem is still ongoing. Tidal app updated today, playlists still not working on Sonos.

B

Bergbinau

Lyricist I

Same issue here - has been going on since beginning of November and still is.

B

Bobyouknowtheone

Lyricist II

Hello everyone, current info from 11/13/25

Thank you for your reply,
This is not necessarily a bug for Sonos to fix, but rather for the music service themselves, the music service is responsible for how their music is displayed within the Sonos app.
We have no insight in how far Tidal is with the implementation of the solution, we hope the solution is provided as soon as possible, we can only ask for patience while the music partner is investigating and hopefully applying a fix in the near future.

With best regards,

Tim S
Sonos | Supervisor | Customer Experience

Well, maybe, but actually only happened since a Sonos update a few weeks ago. Tidal has only updated once since, today actually and still no solution. Please tell Tidal what you did about three weeks ago and then they maybe able to implement a solution.

B

Byte366

Lyricist I

I'm having the same issue. Now with a bonus issue of not being able to cast to Sonos speakers within the tidal app either. So I've got some very expensive doorstops on my hands

Larz

Lyricist II

I'm having the same issue. Now with a bonus issue of not being able to cast to Sonos speakers within the tidal app either. So I've got some very expensive doorstops on my hands

Just experienced the same. Now that workaround is closed to….,

Larz

PalcoAuthor

Prominent Collaborator I

Hi everyone,
I contacted Tidal support again....but I'm giving up.
Tidal claims that the fault is with Sonos, Sonos claims that everything is fine and the fault is with the Tidal music service.
I can only say that both sides have an "excellent" approach to the user.
So, unsubscribe from Tidal....and use Spotify, Deezer or Apple Music, Amazon Music.
I'm not a sheep to pay for a service that doesn't work.

C

CantGetNoSatisfaction

Lyricist I

Hello @Palco and everyone!

I am sorry to hear you are experiencing an issue while using Tidal playlists within the Sonos App.

We are aware of this issue and are currently working with Tidal to resolve it as soon as possible but with no ETA on when the fix will become available.

Seeing that there are multiple threads in regard to this issue, I would request everyone to be patient and use the available workarounds below until it’s resolved:

Direct Control via Tidal App
Airplay if iOS devices are available to you
Line-In

Once I have an update for you, I’ll post it on this thread.

I hope this helps.

I had this issue as well and I decided to use direct control from the TIDAL app which was working fine. Yesterday. As of this morning (right after updating the TIDAL app, because its search function wasn’t working), I can no longer connect to either of my Sonos Play:1 speakers from the TIDAL app. So that’s… fun.

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