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Palco
Prominent Collaborator II
Nov 1, 2025 11:37 AM UTC
Question

Sonos + Tidal playlist

Hello, I have this problem...
I have a Tidal account connected to the Sonos app (android + ios), but my playlists that I created in Tidal are no longer showing.
What could be the problem?
Everything is showing, only the playlists are not loading....the info appears: something went wrong...
I cleared the cache in the apps and re-authorized the Tidal account...but to no avail, the playlists are still not showing.
Thanks for the reply.
P.

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77 replies

Lyricist I
Nov 7, 2025 12:02 PM UTC

It costs a little, but I started using SonoPhone app and it works great. However, cannot use own playlists for alarms via Sonos app. Very frustrating. Constant issues with Sonos. 

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Lyricist I
Nov 7, 2025 8:09 PM UTC

Here same issue. Updated IOS, Sonos app, TIDAL app, removed en re-instaled Sonos and TIDAL app. Removed account on Sonos app and add agian TIDAL on the Sonos app. But nothing helped. Music from a playlist works from the TIDAL and stream to Sonos works.

hope Sonos have soon a fix

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Lyricist I
Nov 7, 2025 9:32 PM UTC

Same issue!!!

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Avid Contributor I
Nov 8, 2025 8:52 AM UTC

This issue has gone on for over a week. Curiously, I also have the app on my Windows PC and it still works. But I have no streaming of my playlists on my Android phone or on my iPad. It is possible to stream via the Tidal app using Bluetooth but that is not the same as a direct Sonos app. A fix please?

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Lyricist I
Nov 8, 2025 4:06 PM UTC

Is there an updated ETA to fix this bug ? 

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Contributor I
Nov 9, 2025 12:23 PM UTC

I can’t get iPhone & iPad apps to load playlists - but my Windows app can. It never gets boring with SONOS.

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Contributor I
Nov 9, 2025 2:48 PM UTC

Using the webapp on iPad & iPhone works fine with playlists.

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Larz
Lyricist II
Nov 10, 2025 12:50 AM UTC

Maybe late in the dialogue but a small

workaround you can from the Tidal app via AirPlay connect to your Sonos product and even group.

Not perfect but works until its fixed 

 

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Larz
Palco
PalcoAuthor
Prominent Collaborator II
Nov 10, 2025 6:27 AM UTC

Hello everyone....on 6/11/2025 I contacted the director of the company because this problem affects several users - I am sending the answer below:

Thank you for contacting Sonos, and the office of the CEO. I'm a senior member of the Sonos Customer Experience team.
My name is Tim S, I am a supervisor here at Sonos and I will be handling your escalated case.

I fully recognize the significance of enjoying your playlists without interruption, and I appreciate you reaching out to us.

The issue with Tidal has been identified by our team. When you initially contacted us, reports of this problem began to emerge, and on November 3rd, our support agents were formally notified. This explains why you were not informed during your earlier contact, as we were still gathering information about this developing situation, which is now confirmed as a known issue.

Our engineering team is actively collaborating with Tidal to resolve this matter promptly. At this time, we ask for your patience, as we cannot yet provide a definitive timeline for the resolution. However, please be assured that this problem is being addressed with priority.

With best regards,

Tim S
Sonos | Supervisor | Customer Experience | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community.

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Palco
PalcoAuthor
Prominent Collaborator II
Nov 10, 2025 7:27 AM UTC

Just for fun....last week I tested several devices from Bluesound, Cambridge Audio, NAD, Eversolo and Wiim - all devices have no problem with Tidal - they stream everything, both from their app and via Tidal Connect...

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