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fartymcgasbag
Contributor I
April 23, 2023
Answered

Sonos stops playing Spotify commercials

  • April 23, 2023
  • 90 replies
  • 11892 views

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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    Best answer by Kevin107

    Acknowledged by Sonos on another thread

     

    Sotiris C.Sonos Staff:

    “

    We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

    As you mentioned, pause and play is the available workaround.

    ”

    90 replies

    Claybrim
    Lyricist I
    April 24, 2023

    Yep same - the silence followed by the need to open sonos and hit pause play is frustrating 

     

    any solution would be great 

      Airgetlam
      Airgetlam
      April 24, 2023

      While I suspect this is an issue with the source, I.e. Spotify’s stream, it might be helpful if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

      Once they’ve made a determination as to where the issue is, it would be nice if you were to report back here. 

      Bruce
        Nobi
        Lyricist I
        April 24, 2023

        Same here. It began a few days ago. I hope Sonos & Spotify fix this soon.

          Airgetlam
          Airgetlam
          April 24, 2023

          What did Sonos support say when you submitted that diagnostic, and called in?

          Bruce
            Lhal3
            Lyricist I
            April 25, 2023

            Same issue - commercial comes on, sonos stops and requires manually hitting pause / unpause to get speaker to play again. Note, I also just updated Spotify ap within the same timeframe that the speaker started having issues.

             

              chunterspooner
              Lyricist I
              April 25, 2023

              Same so annoying… tried running it off the app on phones and desktops etc nothing helps. please help us!!!

                mobiblu
                Lyricist I
                April 25, 2023

                Same. I can report that this happens with google assistant and Alexa. Both will not play the commercials and any music. Then manually needs to press the play button on the speaker to continue playing. Not having this issue with google nest mini using Spotify.

                  Airgetlam
                  Airgetlam
                  April 26, 2023

                  Remember, the Spotify server that serves the Sonos application (and other streams) is a different one than serves the Spotify app. Sonos doesn’t have any control over that server, it’s managed by Spotify. 

                  Bruce
                    106rallye
                    106rallye
                    April 26, 2023

                    What did Sonos support say when you submitted that diagnostic, and called in?

                    Reporting a problem directly to Sonos makes Sonos more aware of it, so can contribute to getting a solution. This is a user forum.

                      luvlilyn
                      Contributor I
                      April 30, 2023

                      I'm also having this issue and reported it to Sonos customer support,  but they were no help at all. They said to contact Spotify.

                      Are you all experiencing this on Android OS? Because my teen could play Spotify from their iPhone, and we didn't have this issue. 

                      Also, Sonos had me reaurhorize my Spotify account, and now the work around (hitting pause then play) no longer works. When the commercial break starts, it just freezes.

                       

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