Sonos stops playing Spotify commercials

Yep same - the silence followed by the need to open sonos and hit pause play is frustrating 

any solution would be great 

While I suspect this is an issue with the source, I.e. Spotify’s stream, it might be helpful if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Once they’ve made a determination as to where the issue is, it would be nice if you were to report back here. 

Same here. It began a few days ago. I hope Sonos & Spotify fix this soon.

What did Sonos support say when you submitted that diagnostic, and called in?

Same issue - commercial comes on, sonos stops and requires manually hitting pause / unpause to get speaker to play again. Note, I also just updated Spotify ap within the same timeframe that the speaker started having issues.

Same so annoying… tried running it off the app on phones and desktops etc nothing helps. please help us!!!

Same. I can report that this happens with google assistant and Alexa. Both will not play the commercials and any music. Then manually needs to press the play button on the speaker to continue playing. Not having this issue with google nest mini using Spotify.

Remember, the Spotify server that serves the Sonos application (and other streams) is a different one than serves the Spotify app. Sonos doesn’t have any control over that server, it’s managed by Spotify. 

Reporting a problem directly to Sonos makes Sonos more aware of it, so can contribute to getting a solution. This is a user forum.

I'm also having this issue and reported it to Sonos customer support,  but they were no help at all. They said to contact Spotify.

Are you all experiencing this on Android OS? Because my teen could play Spotify from their iPhone, and we didn't have this issue. 

Also, Sonos had me reaurhorize my Spotify account, and now the work around (hitting pause then play) no longer works. When the commercial break starts, it just freezes.