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Answered

Sonos speakers not showing in Spotify app

Forum|Forum|3 years ago
February 27, 2023
56 replies
48606 views

Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

Edit.

I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app.

So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11.

Anyone with similar experience?

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Best answer by Jamie A

Hi @DPE1983,

Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

Show previous replies

C

crip

Lyricist I

On Samsung S23, I guess it's on Settings > Connections > Wi-Fi. Click on the 3 dots > Intelligent Wi-Fi.

I guess it's Setting: Switch to mobile data

A

Audible83

Lyricist I

I'll chime in on this.

The culprit in my home is 2.4ghz / 5ghz network sub networking.

Sonos One Sl

Samsung galaxy s23 ultra

Asus router

If I turn off 5ghz WiFi the speakers show up.

F

fjcalzado

Lyricist I

I can confirm, as the las comment said, the issue is due to the network mode. My Sonos show up under 2.4gh connection, but it disappears in 5g network.🤷

M

Michail71

Lyricist I

I just got Sonos speakers for the first time today and I'm having the same issue. Originally I was on a 5GHz only band but I swapped over to a 2.4 GHz band and I still can't get the speakers to show in Spotify.

This will be a deal breaker for me.

M

Michail71

Lyricist I

I think I fixed it.

I pulled Spotify up on a tablet and the speakers were showing up there. Once I played from the tablet the S23+ picked up the new speakers.

H

Harold770

Lyricist I

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

D

Delandis

Lyricist I

I am experiencing the exact same issues on my Galaxy S23 Ultra. Sometimes the speakers show up in the Spotify app, but at other times they dissappear. I never had this issue on my old Galaxy S20 with the exact same Sonos setup. Google home and chromecast devices never disappear from the Spotify app, and casting Spotify through the Sonos app always works as well. The Sonos speakers are always showing up in the Google home app, so it's purely a Spotify issue. Restarting my phone temporarily solves this issue but then at a certain point the speakers will dissappear again.

Whats striking to me is that my girlfriend has a Samsung Galaxy S22 and she is never experiencing these issues, all our speakers always show up on her phone. This to me shows that the issue has to somehow be related to a setting on my phone, and shouldn't be related to the network / router settings. Unfortunately I've not been able to find a permanent solution for this...

controlav

Lead Maestro

I can confirm, as the las comment said, the issue is due to the network mode. My Sonos show up under 2.4gh connection, but it disappears in 5g network.🤷

This means your router is not correctly routing broadcasts and multicasts between devices on different frequencies. Either fix the router config, or get a smarter router.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

Bbrou33

Lyricist II

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

controlav

Lead Maestro

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

What wifi router do you have? Sounds like its a mesh system that doesn’t correctly handle random MAC addresses when your phone switches between mesh points (or frequencies).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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