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Sonos speakers not showing in Spotify app

Forum|Forum|3 years ago
February 27, 2023
56 replies
48606 views

Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

Edit.

I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app.

So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11.

Anyone with similar experience?

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Best answer by Jamie A

Hi @DPE1983,

Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

Show previous replies

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Bbrou33

Lyricist II

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

What wifi router do you have? Sounds like its a mesh system that doesn’t correctly handle random MAC addresses when your phone switches between mesh points (or frequencies).

Not the case for me. At least in my personal apartment that wasn't the case. I'm running a single Verizon FiOS router to cover a 700 square ft apartment. My S21 ultra was opened side by side with my S24 ultra and the S21 could see it while the S24 couldn't.

My router does broadcast 2.4, 5, and 6ghz(though 6 is turned off) but I've never had any issues before with any other device.

D

Delandis

Lyricist I

Changing the MAC address didn't work for me either. I almost can't believe it to be a router issue as well because it never happens on the Samsung Galaxy S21 of my gf, using the exact same network and speakers. So it has to be an issue on newer Samsung / Android phones but not sure if the issue sits with Samsung, Android, Sonos or Spotify.... It would be great to find a proper fix for this because rebooting my phone every time I lose my speakers is getting annoying...

D

dasDendus

Lyricist I

Anyone find a permanent solution to this yet?

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

What wifi router do you have? Sounds like its a mesh system that doesn’t correctly handle random MAC addresses when your phone switches between mesh points (or frequencies).

Not the case for me. At least in my personal apartment that wasn't the case. I'm running a single Verizon FiOS router to cover a 700 square ft apartment. My S21 ultra was opened side by side with my S24 ultra and the S21 could see it while the S24 couldn't.

My router does broadcast 2.4, 5, and 6ghz(though 6 is turned off) but I've never had any issues before with any other device.

Anyone come up w a permanent solution for this issue yet? Changing my new Samsung Galaxy s24's Mac adres from dynamic to static only worked for a short while, but the issue is back once again. Definitely something to do w the new phone, as I never had issues before on a Samsung Galaxy 20 or 22 @Sonos any ideas or help here people, your help would be greatly appreciated by a bunch of us here

B

Bbrou33

Lyricist II

Anyone find a permanent solution to this yet?

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

What wifi router do you have? Sounds like its a mesh system that doesn’t correctly handle random MAC addresses when your phone switches between mesh points (or frequencies).

Not the case for me. At least in my personal apartment that wasn't the case. I'm running a single Verizon FiOS router to cover a 700 square ft apartment. My S21 ultra was opened side by side with my S24 ultra and the S21 could see it while the S24 couldn't.

My router does broadcast 2.4, 5, and 6ghz(though 6 is turned off) but I've never had any issues before with any other device.

Anyone come up w a permanent solution for this issue yet? Changing my new Samsung Galaxy s24's Mac adres from dynamic to static only worked for a short while, but the issue is back once again. Definitely something to do w the new phone, as I never had issues before on a Samsung Galaxy 20 or 22 @Sonos any ideas or help here people, your help would be greatly appreciated by a bunch of us here

Sadly still have issues. I have to switch Mac addresses occasionally to fix. It's not just in my personal network either.

R

RussTaylor

Lyricist I

I have this all the time. I have tried fixing ips for all sonos stuff and that seemed to work for a while. Eventually everything dies off. I think turning all the sonos devices off and on can resolve it, but need to try again later.

Given they all reliably appear in the Sonos app, isn't this really a Spotify app problem?

D

dasDendus

Lyricist I

Turning all of the Sonos off and then back on isn't the fix either. I did so both w the Sonos system at home and the one at work. Doesn't fix it. Uninstalling and re-installing Spotify and the Sonos app doesn't either. @Sonos any input here people? I have now got two separate quite costly systems that won't perform the way they are meant to.

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