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DPE1983
Trending Lyricist I
Feb 27, 2023 8:56 AM UTC
Answered

Sonos speakers not showing in Spotify app

Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

 

Edit.

I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app.

 

So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11.

 

Anyone with similar experience?

 

Moderator edit: combined posts

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    Feb 28, 2023 3:18 PM UTC

    Hi @DPE1983,

    Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

    I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

    If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

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    Benji872
    Lyricist II
    Apr 30, 2023 4:30 PM UTC

    @Benji872 does restarting your phone have them show back up each time by any chance? Do you use smart home equipment out of interest?

    Exactly, when i restart, everything is back for a short time.

     

    I have samsung smart things with some sensors and stuff, my sonos speakers are on there too. Could that be the link ?

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    Jay2ThaTee
    Lyricist II
    Apr 30, 2023 4:33 PM UTC

    I have samsung TVs, I don’t really use the features though to be fair. I didn’t get this issue with my Samsung S21+ though it’s only since I went onto Samsung 23+ - can’t remember if my S21 was android 13… 🤔

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    Baekz
    Lyricist I
    May 26, 2023 10:24 PM UTC

    Same issue on the OP11 here. 

    Anyone found a solution yet? 😊

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    Jay2ThaTee
    Lyricist II
    May 27, 2023 8:56 AM UTC

    Restart phone works for me. It sucks though

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    ZamaX
    Trending Lyricist I
    Jun 3, 2023 6:23 PM UTC

    Same here. Tried deleting both apps. My gf with iPhone can use Spotify connect to our Sonos speakers. My samsung ultra 23 doesn't show them. 

     

    I can help with all troubleshooting required. 

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    kijani
    Lyricist I
    Jul 13, 2023 1:45 PM UTC

    This has now been fixed with the new Oxygen OS 13.1 update. It was reported by many OnePlus 11 users and OnePlus finally identified and applied a fix in their most recent release.

    I installed the update today and my Sonos speakers are now showing up in Spotify after a couple month hiatus.

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      Michaelt_PC
      Michaelt_PC
      Lyricist I
      Jul 26, 2023 1:24 AM UTC

      My system was working for 3 years with no issues. Now nothing works. I have 9 Sonos devices. All disappeared from Spotify app and won’t come back. I’m using iPhone. Restarted all network devices, updated software on all network devices, deleted and reinstalled Spotify app, restarted iPhone. Nothing works. All google cast devices are still working in Spotify app. All Sonos devices show up in Sonos app. This is incredibly frustrating!

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      Airgetlam
      Airgetlam
      Jul 26, 2023 4:50 AM UTC

      Sounds like it would be. Any chance you rebooted your router while the Sonos were unplugged? 

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      Bruce
      Djhillyd
      Lyricist I
      Jul 30, 2023 2:22 PM UTC

      What fixed for me was going to settings > wifi > wifi assistant then turn on dual wifi acceleration. Connect to the same secondary network as your primary network. Hope this helps as even with oxygen os 13.1 the issue wasn't fixed. 

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        kijani
        Lyricist I
        Jul 30, 2023 2:26 PM UTC

        This has now been fixed with the new Oxygen OS 13.1 update. It was reported by many OnePlus 11 users and OnePlus finally identified and applied a fix in their most recent release.

        I installed the update today and my Sonos speakers are now showing up in Spotify after a couple month hiatus.

        I sent this prematurely. The Sonos speakers did show up in my Spotify app immediately after I updated to Oxygen 13.1, but as reported by many others, the speakers are there for only a minute or two and then they disappear. 13.1 did not fix this issue.

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