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DPE1983
Trending Lyricist I
February 27, 2023
Answered

Sonos speakers not showing in Spotify app

  • February 27, 2023
  • 56 replies
  • 48606 views

Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

 

Edit.

I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app.

 

So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11.

 

Anyone with similar experience?

 

Moderator edit: combined posts

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    Best answer by Jamie A

    Hi @DPE1983,

    Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

    I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

    If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

    56 replies

    Show previous replies
    tronnyjeverton
    Lyricist I
    March 11, 2023

    Having same issues after upgrading from a Oneplus 6 (Spotify x Sonos wasn't perfect but it worked all in all).

    Sonos app directly works fine but I really dislike the Spotify experience on there. 

    A few other things I've noticed:

    - Spotify is finding my Google Home Mini generally fine so doesn't look like a WiFi issue

    - My laptop (2022 Macbook Pro) connects to Spotify fine and when I last tried to connect that way then switched to phone the connection started working again. So in a way a fix, albeit not an ideal one

    - When playing Spotify via Sonos app then trying to play direct on Spotify (via phone speaker) all playback stops and Sonos alerts me that Spotify account "is in use elsewhere"

     

    Help! We need fix ASAP 

    mhowley68
    Lyricist I
    March 21, 2023

    Same issue here, recently upgraded my OP7pro running A11 to OP11 phone running A13. After some investigation, can confirm the issue is specific to OxygenOS A13 only. My workaround has been, reboot phone then launch Spotify app within the first minute, phone will see the network connected Sonos speakers etc for the first 8 or 10 minutes. Shortly thereafter, the Sonos devices will disappear from Spotify connect and not be available / visible again until another phone reboot is done. I read somewhere online recently, the issue might be due to A13 having its own built-in media player (sorry no linked source). Does anybody with Pixel 7 have this issue too? Has anybody found a different temporary workaround? 

    Undertow26
    Lyricist I
    March 28, 2023

    I am also having the same issue with my OnePlus 11 Pro and upgrading to Android 13.  This is not an issue on my iPhone or via desktop. In addition, its not just Sonos devices but I cannot see my Roku devices which I was also able to play spotify music through.

    Benji872
    Lyricist II
    March 30, 2023

    I also got this problem with my Oneplus 11.

    It worked for a while, I have Sonis boxed everywhere, none are showing up anymore. In the sonos app it works(but the app is not nice to use). On my girlfriends iphone it's working thriugh spotify. I can see my TV and my google chromecast always though.

     

    Very frustrating issue.. I've deleted the app once, cleared cashe, restarted phone, .... Once I had everything show up, but later it was gone again.

    tronnyjeverton
    Lyricist I
    April 6, 2023

    And like magic, mine is now working again. And nice and responsive too.

      Ryebanana
      Lyricist I
      April 8, 2023

      Same issue with my S23 Ultra. Have deleted both Sonos and Spotify but no luck.

       

      Alexa through the Sonos works with Spotify and I can access Spotify through the Sonos app just annoyingly I can't select any Sonos speaker from Spotify itself.

        Ryebanana
        Lyricist I
        April 8, 2023

        Hmm I suspect this has something to do with mesh networking. I have a few Eero 6 Pros dotted around the house and noticed that when my phone was connected to the same device as the Sonos, they all showed up on Spotify.

         

        Seems to be a weird bug.

        Jay2ThaTee
        Lyricist II
        April 30, 2023

        I have same issue after upgrading to Samsung s23 ultra. Permissions all set. If I restart my phone I can see speakers but then after a whole they go. I think it's when alexa is used to connect to sonos but not 100% on that. Anyone know how to report to Spotify? 

        Benji872
        Lyricist II
        April 30, 2023

        I tried sooo many things, can't get it fixed after months of trying.

        I have the Oneplus 11, fully updated all apps. 

        Jay2ThaTee
        Lyricist II
        April 30, 2023

        @Benji872 does restarting your phone have them show back up each time by any chance? Do you use smart home equipment out of interest?

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