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JStorm
Contributor I
May 9, 2024
Question

SONOS S2 App Update Problems

  • May 9, 2024
  • 45 replies
  • 6619 views

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.

 

 

 

 

Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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    45 replies

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    Nippy66
    Lyricist I
    May 16, 2024

    I updated yesterday - I wish I’d read this page before doing so! I can’t access my Napster account -the only thing I can use is Sonos radio! I’ve tried deleting the app and reloading to no avail. 

    Why on earth do Sonos launch these patently untested upgrades?!!

      Olive Oyle
      Lyricist I
      May 18, 2024

      New update is awful. Changes speaker volume on its own and doesn’t allow shut off.  Fun/not fun.  Not as talented as other community member to roll back to previous version. Experience is really disappointing.  Sonos please roll back until you can lunch a new app that works.   

        Arisgm
        Lyricist I
        May 18, 2024

        Updated app is rubbish. Have lost access to all favourite streaming radio stations and can only access what is available on Sonos radio. Sonos should fix immediately or roll back to previous version

          Dan657
          Lyricist II
          May 18, 2024

          What's going on with this new app , I have no control to my sub (ITS A REL SUB ON A REL ARROW WIRELESS ) the system is on and it's all working but the app is not picking it up. I have no controls to it at all I can't even play my music and turn the sub of without unplugging it 

           

          Why change the app when it's fine how it is?

           

           

           

          cashmoney
          Contributor I
          May 18, 2024

          I can’t play the music I bring up in the search bar. Here’s my process, I search for the music I want to play, the app brings it up, but there is no play button. In the top songs for this artist, I can play the first song, but I can’t play the whole list. This app update is super confusing, not happy Sonos.

          Cicero
          Lyricist I
          May 19, 2024

          S2 app on iOS just doesn’t work. Can’t find any of my speakers. Even webapp fails! Oh, and can’t roll back to S1, as you’ve prevented the old app from gaining access. Your so called update has borked my system, Sonos, get it fixed!

            NNat
            Lyricist I
            May 19, 2024

            Roll back to 16.1:-

            I uninstalled the sonos app.

            Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

            Thank you for the help.  It works.  I am able to see and play my playlists.  The new update couldn't recognize my playlist and couldn't play 

             

            One question I have is I went to the downloaded old version and in that settings set the 'automatic updates' to No.  But still is having nightly updates done to the new non-working software.  I am updating it daily.  How to avoid this?  You said about Playstore and stop updates.  Can you give some steps on that please?

             

            Thanks.

            NNat
            Lyricist I
            May 19, 2024

            S2 app on iOS just doesn’t work. Can’t find any of my speakers. Even webapp fails! Oh, and can’t roll back to S1, as you’ve prevented the old app from gaining access. Your so called update has borked my system, Sonos, get it fixed!

            See above from Chris KC post.  It works.

            agd3
            Lyricist III
            May 19, 2024

            I cannot get access to my music library anymore.  Seems like sharing settings on Mac aren't working like in the past

             

              Cicero
              Lyricist I
              May 19, 2024

              S2 app on iOS just doesn’t work. Can’t find any of my speakers. Even webapp fails! Oh, and can’t roll back to S1, as you’ve prevented the old app from gaining access. Your so called update has borked my system, Sonos, get it fixed!

              See above from Chris KC post.  It works.

              Not for iOS! It’s an Android fix.

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