Contributor I

Answered

Sonos playlist in new app.

Forum|Forum|2 years ago
June 24, 2024
26 replies
1936 views

Dear Sonos Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.

I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.

Could you please provide guidance on how to resolve this issue?

Thank you for your assistance and understanding. I look forward to your prompt response.

Best regards,

A.Matov

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Best answer by Bumper

I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

Do you know how to side load an app on Android? You could go back to the 16.1 S2 app. See here

Show previous replies

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WallyJ

Lyricist II

I have a number of issues since updating to the new version of my Sonos 3.

I find this updated version particularly cumbersome and difficult to work with. As well as the feel of the product, I can no longer delete “recently played” tracks or albums on an individual basis. Importantly, there is also a significant delay to “play”, “pause” etc, Finally, whatever current track is being played, it is well out of sync with the actual track list.

NOW I seem to no longer have access to my Sonos playlist category. This contains a number of personally curated playlists which mean a lot to me. I guess they are somewhere but they are not on my system.

Can anyone help?

Bumper

NOW I seem to no longer have access to my Sonos playlist category. This contains a number of personally curated playlists which mean a lot to me. I guess they are somewhere but they are not on my system.

Can anyone help?

Missing playlists is discussed in a number of threads, it’s a bug. Your playlists should still be there on your speaker. You could try signing out or deleting the app, maybe more than once, you might get lucky.

other options: use SonoPhone or other third party app if you use IOS. Use the desktop app. Roll back to 16.1 if on Android.

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WallyJ

Lyricist II

Thanks for quick reply. Signed out, deleted app and reloaded app. Playlists re-appeared on line below Sonos Favourites. Managed to open a playlist and play a couple of songs BUT playlist line has disappeared again, even though a song is still “open”. Aaaargh!! 😡

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WallyJ

Lyricist II

Meant to say that my playlist problems are only with ipad. Are there any specific solutions here?

I may have missed this in, it seems, many other threads but have Sonos themselves offered any solutions or a timescale for when the problem will be sorted? A lot of work and personal memories can go into creating playlists and Sonos do have a responsibility to ensure they are accessible.

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Rhonny

Prodigy III

No, no news on the Playlist issues. We’ve heard nothing of note from Sonos for quite a while now.

A new updated list of fixes - particularly with recently identified prevalent issues - and updated timescales (not just ‘July’ which is almost five weeks long!) would not go amiss at all…

I’m not sure Sonos recognises that it’s the not knowing that stirs up such angst and ire on here.

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fosseboy

Trending Lyricist I

I have just reinstalled thre Sonos app and still no playlist. Sonos app will not recognise my music library on my Windows 10 laptop which it did for years. Threy promised a fix by mid June. So I have 3 very expensive speakers which are useless except for playing radio. I get error 913 whatever that is.

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rrl_edm

Enthusiast I

I have the same problem of not being able to view all of my playlists when I use the Sonos app on my iPhone. I have a large number playlist, and only 2 of them appear.

However, if I run the Sonos web app, I do see all of my playlists, and can play the ones that are missing on the iPhone version. Interestingly, if I launch a playlist from the SONOs web app.

I assume this is an issue that Sonos will address at some future date, but it is incredibly frustrating during the interim.

Robert

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4Percent

Lyricist II

I can view my playlists, but I cannot add additional music to my playlists. On another note, does anyone know how to install the “old” Sonos app? What is Aptoide? I read a reply someone downloaded the former app.