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a.matov
Contributor I
June 24, 2024
Answered

Sonos playlist in new app.

  • June 24, 2024
  • 26 replies
  • 1936 views

Dear Sonos Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.

I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.

Could you please provide guidance on how to resolve this issue?

Thank you for your assistance and understanding. I look forward to your prompt response.

Best regards,

A.Matov

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    Best answer by Bumper

    I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

    Do you know how to side load an app on Android? You could go back to the 16.1 S2 app. See here

     

    26 replies

    Show previous replies
    Ram_1
    Contributor I
    July 3, 2024

    Likewise. Many usability features are missing, to name a few:

    1. Sonos playlist
    2. adding a song to the queue (either next, or, at the end)
    3. NAS support on mobile is impossible…

    In my opinion, the app has taken a giant step backward - either product management is not doing its job, or, engineering & UI design is not, or, they’ve paid some UI consultant lots of money for nothing.

     

    Please take action, otherwise loyal customers will go elsewhere in the rapidly expanding smart speaker market.

    A Sonos Enthusiast Once Upon a Time!!

      Amanda L
      Lyricist I
      July 6, 2024

      Hi, same issue happening with me. Playlists and my whole music library have disappeared. I agree with other users that so much is invested in these playlists. I’m not sure how to resolve but will Probably try and delete the new app, which I’m not at all getting on with on my iPhone/ipad, and upload the previous app. Annoying and frustrating. 

        sziporka
        Lyricist I
        July 7, 2024

        I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

        Do you know how to side load an app on Android? You could go back to the 16.1 S2 app. See here

         

        This worked for me, thanks!

         

        What an absolute disgrace that you have to revert to a previous version to get at least 2 bits of functionality to work (queue management and Sonos playlists)

        I just saw my Google Play from 2021 when they killed off the original radios. If it's not broken, don't try to fix it, eh?

          Sancezzio
          Enthusiast II
          July 18, 2024

          Reverting is no longer an option for me since I received a message saying I have to update to use my system.

          Has anyone had any success getting Sonos playlists to show on the Android app? This has been how I do most of my listening so to lose them is a massive issue for me since I used a mixture of streaming and networked files in these playlists

           

          EDIT: Bizarrely, the playlists just appeared in Sonos Favourites. However, there is no option to add a song to these playlists? At least not through the usual route. Any options here?

          Louis Cardinal
          Lyricist II
          July 23, 2024

           

          Dear Rhonny,

          Thank you for your response.

          Yes, that is correct. When I tap on "Sonos Favorites" the next screen shows "Recently Added" in one row, but the "Playlists" section is not showing.

          I can send a screenshot and a short video of the problem if that would help in diagnosing the issue.

          I would appreciate any further assistance you can provide to help resolve this issue.

          Thank you for your support.

          Best regards,

          Angel

           

          Not sure I’ll be able to help but perhaps, and others might add with their experiences (solutions or how theirs is the same). 
          I don’t recognise the layout (mine doesn’t have Songs) and font (looks a fraction tall compared to my iPhone app). What device are you using?

           

          I have same problem using an iPad Pro …..all playlists are gone.  I was told one month ago by Sonos support that in July and update will be coming to correct this.  But I doubt it for some reason.  

          Sancezzio
          Enthusiast II
          July 23, 2024

           

          Dear Rhonny,

          Thank you for your response.

          Yes, that is correct. When I tap on "Sonos Favorites" the next screen shows "Recently Added" in one row, but the "Playlists" section is not showing.

          I can send a screenshot and a short video of the problem if that would help in diagnosing the issue.

          I would appreciate any further assistance you can provide to help resolve this issue.

          Thank you for your support.

          Best regards,

          Angel

           

          Not sure I’ll be able to help but perhaps, and others might add with their experiences (solutions or how theirs is the same). 
          I don’t recognise the layout (mine doesn’t have Songs) and font (looks a fraction tall compared to my iPhone app). What device are you using?

           

          I have same problem using an iPad Pro …..all playlists are gone.  I was told one month ago by Sonos support that in July and update will be coming to correct this.  But I doubt it for some reason.  

          Hi,

          According to this page: https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates

           

          Playlist editing is "coming soon".

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