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a.matov
Contributor I
Jun 24, 2024 8:59 AM UTC
Answered

Sonos playlist in new app.

Dear Sonos Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.

I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.

Could you please provide guidance on how to resolve this issue?

Thank you for your assistance and understanding. I look forward to your prompt response.

Best regards,

A.Matov

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    Bumper
    BumperAnswer
    Jun 25, 2024 10:42 AM UTC

    I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

    Do you know how to side load an app on Android? You could go back to the 16.1 S2 app. See here

     

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    26 replies

    Rhonny
    Prodigy III
    Jun 24, 2024 9:01 AM UTC

    What do you mean by not being able to access the playlists, just for clarity? When you tap Sonos Favourites, the next screen should show Recently Played in one row, and Playlists below that. Is that not showing?

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    a.matovAuthor
    Contributor I
    Jun 25, 2024 5:58 AM UTC

     

    Dear Rhonny,

    Thank you for your response.

    Yes, that is correct. When I tap on "Sonos Favorites" the next screen shows "Recently Added" in one row, but the "Playlists" section is not showing.

    I can send a screenshot and a short video of the problem if that would help in diagnosing the issue.

    I would appreciate any further assistance you can provide to help resolve this issue.

    Thank you for your support.

    Best regards,

    Angel

     

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      controlav
      controlav
      Lead Maestro
      Jun 25, 2024 6:17 AM UTC

      You’re lucky. I haven’t been able to even see my Favorites since the new mobile app came out. Still works in the Desktop app of course.

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Rhonny
        Prodigy III
        Jun 25, 2024 8:37 AM UTC

         

        Dear Rhonny,

        Thank you for your response.

        Yes, that is correct. When I tap on "Sonos Favorites" the next screen shows "Recently Added" in one row, but the "Playlists" section is not showing.

        I can send a screenshot and a short video of the problem if that would help in diagnosing the issue.

        I would appreciate any further assistance you can provide to help resolve this issue.

        Thank you for your support.

        Best regards,

        Angel

         

        Not sure I’ll be able to help but perhaps, and others might add with their experiences (solutions or how theirs is the same). 
        I don’t recognise the layout (mine doesn’t have Songs) and font (looks a fraction tall compared to my iPhone app). What device are you using?

         

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        a.matovAuthor
        Contributor I
        Jun 25, 2024 8:50 AM UTC

        Hi,

        i’m using Android device - Google Pixel 8 Pro. But there are five phones in my house (Samsung, One Plus) and they all look the same and can't see the playlists.

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        Rhonny
        Prodigy III
        Jun 25, 2024 8:57 AM UTC

        Can you install the Sonos desktop app for Windows or for Mac (from the Sonos website), and see if the Playlists are listed there (either directly or under Sonos Favourites)?

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        a.matovAuthor
        Contributor I
        Jun 25, 2024 9:00 AM UTC

        I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

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          Rhonny
          Prodigy III
          Jun 25, 2024 9:02 AM UTC

          I see.

          Playlists are a general issue it seems. As an iPhone user, I can’t comment on Android. Maybe if the majority of Android users on here can confirm they also can’t see the Playlists row under Sonos Favourites then it will be clear the Android app is still needing an update to that…

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            Bumper
            BumperAnswer
            Jun 25, 2024 10:42 AM UTC

            I have it and that's how I use the system at the moment. Through the Windows application, everything is fine!

            Do you know how to side load an app on Android? You could go back to the 16.1 S2 app. See here

             

            Translate
              a.matovAuthor
              Contributor I
              Jun 25, 2024 11:11 AM UTC

              Hi Bumper,

              Thank you for the advice!

              Unfortunately, this is our customer's system with 19 sonos devices and 8 users. We won't be able to manage all phones if I offer it as an option.

              Otherwise you are right - it works!

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