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Contributor I
September 12, 2024
Answered

Sonos Mobile App / Why?

  • September 12, 2024
  • 46 replies
  • 567 views

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. 

My app will not:

  • stay connected to my wifi that is never down
  • remember any of the systems I set up
  • remember any of the devices I set up
  • can rarely FIND my devices I’ve had in my home for years

It has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices. 

 

smh

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46 replies

September 14, 2024

Bridge mode is modem only mode by a different name.

September 14, 2024

Just enable bridge mode on your cafinitu router and stop wasting time doing random pointless things!!!

ArkaedenAuthor
Contributor I
September 14, 2024

yea, I was able to login to the xfinity admin finally, had to dig for that. The definition of the bridge mode basically said it would turn off all connections aside from the main modem like you mentioned which would have been good for resetting the devices. But I was able to do that thru the factory reset. Now that I have all devices are on the same connection so that they can all be on the same *System, two of them are simply out of range. In other words, I need my signal boosters on and working to use devices downstairs, but unfortunately won’t be manageable through one Sonos system.  One option could be getting on a new phone, setting up a new account/system for downstairs only. Just won’t be able to have a full-home surround system for music. 

September 14, 2024

Everything you have tried so far has been completely pointless. It's just one router setting. One tap on your mobile. Please don't give up now!!!!

September 14, 2024

What are you talking about?

Have you enabled bridge mode?

ArkaedenAuthor
Contributor I
September 14, 2024

 

Okay, so enabling Bridge Mode shuts everything down.  Then I reboot everything while it’s down? Do I go back in and turn Bridge Mode off afterwards? 

September 14, 2024

You need to connect everything to your Google mesh wifi. That is your wifi network now.

You should have a Google wifi network available for your phone to connect to. Do you?. 

You WANT to shut those things down that  it says it will shut down

ArkaedenAuthor
Contributor I
September 14, 2024

Alright man, thanks again for all the help. You really should be getting paid for this

 

Unfortunately I’m giving up for now. I just turned on bridge mode and it shut everything down, couldn’t get anything connected. 

 

Had to reboot the router, turn bridge mode off and finally got my network back. Had enough of the fam yelling at me for one morning

September 14, 2024

OK  With bridge mode enables you won't be able to connect anything to your Xamfinity wifi. That is the point. But you should be able to connect your phone and Sonos to your Google mesh wifi.

But I can understand your frustration.  I suggest that if you feel like another go you call Sonos Support to talk you through it.

Good luck

press250
Prodigy III
September 14, 2024

Hi @Arkaeden, putting your Xfinity box into bridge mode is a great idea all around, independent of your Sonos system. As it stands, your Xfinity Wi-Fi is competing/interfering with your Google Mesh Wi-Fi … plus many of your family’s devices are connecting to the weaker/slower Xfinity Wi-Fi.

Granted, moving all your family’s devices off of Xfinity Wi-Fi and onto Google Mesh Wi-Fi is a PITA. But that is a one-time thing. Write down the SSID and password of your Google Mesh Wi-Fi so that every time a device fails to connect to Xfinity Wi-Fi you’ve got all the information at your fingertips. Better still, before you put the Xfinity box into bridge mode make an effort to switch as many devices as you can onto Google Mesh Wi-Fi.

Your home network will be all-around better once you’ve “turned off” Xfinity Wi-Fi.