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Contributor I
September 12, 2024
Answered

Sonos Mobile App / Why?

  • September 12, 2024
  • 46 replies
  • 568 views

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. 

My app will not:

  • stay connected to my wifi that is never down
  • remember any of the systems I set up
  • remember any of the devices I set up
  • can rarely FIND my devices I’ve had in my home for years

It has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices. 

 

smh

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46 replies

September 14, 2024

Hi @Arkaeden .  Any progress yet?  I’d be interested to know.

ArkaedenAuthor
Contributor I
September 14, 2024

Not yet, but I think I’m gonna jump back into it today since I have some time

At the moment, I have 3 systems in my house from my failed attempts yesterday. I could be wrong, but I think once a device is on a system, you can’t add it to a new or another existing. 

I’m going to try your method first so I don’t have to move anything, and if that doesn’t work I think I can factory reset the two downstairs to get them off their individual systems, and then bring them up stairs and add them all to one. 

By chance do you know if a device will maintain it’s system association if you unplug it and move it to a new location? 

September 14, 2024

Hi. Unplugging will have no effect. If speakers are on different systems you will have to reset them.

I am not totally sure why these multiple systems are arising. Having created a system with one product, you.should just be using "Add Product" for the other speakers. Is that what you are doing?

So as not to be sabotaged by things you.have tried up to now, I'd be inclined to reset everything but one speaker, then use "Add Product" to get the other speakers added. 

 

ArkaedenAuthor
Contributor I
September 14, 2024

“you.should just be using "Add Product" for the other speakers. Is that what you are doing?”

 

yea totally, I mean that’s been the biggest part of my frustration is not being able to simply add new products to an existing system. What you said did make a some sense in regards to the devices picking up random connections from signal boosters, but it’s still all just one wifi network. You’d think they would have figured that part out 

September 14, 2024

“you.should just be using "Add Product" for the other speakers. Is that what you are doing?”

 

yea totally, I mean that’s been the biggest part of my frustration is not being able to simply add new products to an existing system. What you said did make a some sense in regards to the devices picking up random connections from signal boosters, but it’s still all just one wifi network. You’d think they would have figured that part out 

You have two DHCP servers. You have two networks. You have configured your network badly. ALL your problems stem from this.

September 14, 2024

Your Google units are  not "signal boosters". They arre a mesh network. 

If you think they are just signal boosters it's no wonder you don't seem to get what's wrong here.

ArkaedenAuthor
Contributor I
September 14, 2024

I’m diggin through my very limited Xfinity account settings for wifi and can’t find anything that would allow me to select modem only, or even disable DHCP

 

Checking settings on both the website and mobile app, nothing so far. 

September 14, 2024

Please post model number of router

John BAnswer
September 14, 2024
ArkaedenAuthor
Contributor I
September 14, 2024

Was finally able to get all 4 devices on the same system by bringing everything upstairs, factory resetting them all, plugging them directly into the modem. 

 

The two devices staying upstairs seem to be working fine. The other two I unplugged and brought back downstairs are still on the system, but in *Not Connected status. They just won’t connect

 

I think I might be done