How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. My app will not:stay connected to my wifi that is never down remember any of the systems I set up remember any of the devices I set up can rarely FIND my devices I’ve had in my home for yearsIt has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices. smh

Contributor I

Answered

Sonos Mobile App / Why?

46 replies
599 views
Translate All

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works.

My app will not:

stay connected to my wifi that is never down
remember any of the systems I set up
remember any of the devices I set up
can rarely FIND my devices I’ve had in my home for years

It has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices.

smh

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

J

John BAnswer

Try enabling bridge mode

https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode

Show previous replies

A

ArkaedenAuthor

Contributor I

Thanks again

Translate

A

ArkaedenAuthor

Contributor I

“Granted, moving all your family’s devices off of Xfinity Wi-Fi and onto Google Mesh Wi-Fi is a PITA.”

This is what made me put on the breaks.. lol. We have at least 50 devices / smart home, etc.

But what i didn’t realize is that Google Mesh and XFinity were two separate things. I like your idea of gradually moving everything over to Mesh first, then turning the bridge on when nobody is home.

Translate

J

John B

One thing that MAY work and save a lot of hassle. Enable bridge mode on the Xafinity router. Change the Google WiFI SSID and paasword to be identical to those of your Xafinity router. Retire to a safe distance.

Translate

J

John B

“But what i didn’t realize is that Google Mesh and XFinity were two separate things.

Not “things”. Networks.

Translate

J

jonasmanni

Lyricist II

problem is not with router its with the app. i have the same problems and my system work flawless through the web app. https://play.sonos.com/en-us/web-app

Translate

Stanley_4

Grand Maestro

Once you are 100% sure what the problem isn’t you are likely best of calling Sonos Support and having them sort out the issue.

Translate

Sign up

Login to the community