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User721105
User721105
Avid Contributor I
July 16, 2022
Answered

Sonos Library not updating my NAS server (WD My book live)

Started just after the last sonos app update. Now sonos can’t update my library index.

Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. 
It also doesn’t show the path to my server as being ‘stored’

Anyone any ideas what to do before phone sonos?

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Ken_Griffiths
Ken_GriffithsAnswer
July 16, 2022

I did find this online, but not sure if it’s related… it just left me wondering if, because of its software vulnerabilities, the device was perhaps not being supported ..?

https://community.wd.com/t/important-announcement-about-your-wd-my-book-live-product-wdc-21008/268147

I would just call Sonos Support and see if they can assist. 

 

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13 replies

Ken_Griffiths
Ken_GriffithsAnswer
July 16, 2022

I did find this online, but not sure if it’s related… it just left me wondering if, because of its software vulnerabilities, the device was perhaps not being supported ..?

https://community.wd.com/t/important-announcement-about-your-wd-my-book-live-product-wdc-21008/268147

I would just call Sonos Support and see if they can assist. 

 

buzz
buzz
Grand Maestro
July 16, 2022

Which controller are you using? On speculation, force close the controller and restart. Another tactic is to uninstall the controller and fetch a fresh copy from online. Nothing critical is stored in the controllers, but if they get their nickers tied in a knot, interactions can be strange.

    User721105
    User721105Author
    Avid Contributor I
    July 16, 2022

    Which controller are you using? On speculation, force close the controller and restart. Another tactic is to uninstall the controller and fetch a fresh copy from online. Nothing critical is stored in the controllers, but if they get their nickers tied in a knot, interactions can be strange.

    Tried this didn’t  work mate.

    User721105
    User721105Author
    Avid Contributor I
    July 16, 2022

    I did find this online, but not sure if it’s related… it just left me wondering if, because of its software vulnerabilities, the device was perhaps not being supported ..?

    https://community.wd.com/t/important-announcement-about-your-wd-my-book-live-product-wdc-21008/268147

    I would just call Sonos Support and see if they can assist. 

     

    Spoke to WD about this. My server is not on the internet. It’s only set up on my local network. They told me to do a factory reset which I carried out. Re added my music but it still won’t index.

    Ken_Griffiths
    Ken_Griffiths
    July 16, 2022

    I did find this online, but not sure if it’s related… it just left me wondering if, because of its software vulnerabilities, the device was perhaps not being supported ..?

    https://community.wd.com/t/important-announcement-about-your-wd-my-book-live-product-wdc-21008/268147

    I would just call Sonos Support and see if they can assist. 

     

    Spoke to WD about this. My server is not on the internet. It’s only set up on my local network. They told me to do a factory reset which I carried out. Re added my music but it still won’t index.

    Have you tried each of the different versions of SMB? - perhaps start with the share set to use SMBv1, then v2 and then v3 and see if that gives access.

    Edit: also use the NAS admin login credentials in the Sonos Library setup too (if that user account is not included already). 

    buzz
    buzz
    Grand Maestro
    July 16, 2022

    Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. 

    How are you viewing and playing these tracks? Are you able to play these tracks using a SONOS controller or are you using a 3rd party program, such as AppleMusic? The SONOS Library Index and Playlists are stored in the players and are not visible to 3rd party applications.

    When you attempt to index the library are any error messages posted? If you use a desktop controller, go to Help → Error Log… . Something might be posted here.

    User721105
    User721105Author
    Avid Contributor I
    July 16, 2022

    I did find this online, but not sure if it’s related… it just left me wondering if, because of its software vulnerabilities, the device was perhaps not being supported ..?

    https://community.wd.com/t/important-announcement-about-your-wd-my-book-live-product-wdc-21008/268147

    I would just call Sonos Support and see if they can assist. 

     

    Spoke to WD about this. My server is not on the internet. It’s only set up on my local network. They told me to do a factory reset which I carried out. Re added my music but it still won’t index.

    Have you tried each of the different versions of SMB? - perhaps start with the share set to use SMBv1, then v2 and then v3 and see if that gives access.

    Edit: also use the NAS admin login credentials in the Sonos Library setup too (if that user account is not included already). 

    Ken what is an SMB? 

    User721105
    User721105Author
    Avid Contributor I
    July 16, 2022

    Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. 

    How are you viewing and playing these tracks? Are you able to play these tracks using a SONOS controller or are you using a 3rd party program, such as AppleMusic? The SONOS Library Index and Playlists are stored in the players and are not visible to 3rd party applications.

    When you attempt to index the library are any error messages posted? If you use a desktop controller, go to Help → Error Log… . Something might be posted here.

    I’m using the S2 app on an iPad which was updated last month.

    The message reads

    MyBookLive/Public Music is no longer available.

    buzz
    buzz
    Grand Maestro
    July 16, 2022

    SMB is a protocol used to access files on the NAS. If you are using a SONOS S2 system this doesn’t matter to you. SMBv1 is a very old protocol that has some security vulnerabilities and use of SMBv1 is discouraged. SONOS S1 only supports SMBv1. S2 will support the newer, more secure versions of SMB, along with SMBv1.

    Recently, NAS manufacturers are taking a hard line and disable SMBv1 as the default and some manufacturers make the user jump through hoops to enable SMBv1. Computer operating systems are beginning to take the same approach.

    The SONOS controller would display an error message if you are having an SMB issue.

    Ken_Griffiths
    Ken_Griffiths
    July 16, 2022

    Ken what is an SMB? 

    Server Message Block  

    It’s the client-server protocol that is used to (securely and effectively) share the NAS library, where clients request a file, and the server provides it to the client. just a mechanism to share the files between the NAS and the Sonos Speakers in this instance.

    With each upgrades of its versions, the services are much more enhanced, effective and secure to store, transfer files etc.

    I think you will likely find settings on your NAS configuration pages to change the SMB version, either for each shared folder, or globally.

    edit: @buzz beat me to it.

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