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graham1980
Contributor I
May 17, 2024 4:56 AM UTC
Answered

Sonos iOS App (80.00.08) cannot search YouTube Music, returning "No results"

Hi,

 

I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken.

 

Has anyone else had this problem?

Are there any fixes?

When will this get fixed?

 

Thanks,

Graham

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jun 14, 2024 3:26 PM UTC

    Hi @graham1980 et al

    Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

    Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

    As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry P
    Sonos Staff
    Jun 13, 2024 10:40 AM UTC

    Hi Everyone 

    Thanks for the info! I’ll pass it all along to an engineer for investigation.

     

    Hi @Mitzie 

    This thread relates to YouTube Music - if you are not using that service, then you are off-topic for this thread. I recommend you create a new thread for your issue with radio stations.

     

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Mitzie
      Lyricist III
      Jun 13, 2024 1:23 PM UTC

      Thank you. I’ve moved to a new thread.

      Translate
        Corry P
        Corry PAnswer
        Sonos Staff
        Jun 14, 2024 3:26 PM UTC

        Hi @graham1980 et al

        Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

        Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

        As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

        I hope this helps.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          graham1980Author
          Contributor I
          Jun 15, 2024 5:04 AM UTC

          @Corry P, yes that worked, thanks for the workaround.

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            sebjaeg
            Lyricist II
            Jun 19, 2024 3:25 AM UTC

            If parental controls are off and I still can't play most of my YouTube content, is this related to the same issue? I can search and find things but as soon as I want to play it gives the oops something went wrong message. Somewhat annoying as now my kids can't listen to most of their stories anymore. 

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            Corry P
            Corry P
            Sonos Staff
            Jun 19, 2024 1:30 PM UTC

            Hi @sebjaeg 

            No - being unable to play YouTube will be a different issue than being unable to search YouTube.

            If a reboot of your router (switch it off for at least 30 seconds) and of your speaker does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

            I hope this helps.

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            sebjaeg
            Lyricist II
            Jun 19, 2024 3:52 PM UTC

            It's not all youtube music tho, it's random albums and artists that won't play. 

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            Corry P
            Corry P
            Sonos Staff
            Jun 20, 2024 9:25 AM UTC

            Hi @sebjaeg 

            Well, that’s is interesting! Could you please give me multiple examples? I have YouTube Music myself, and would be happy to compare results with you.

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            sebjaeg
            Lyricist II
            Jun 21, 2024 3:59 AM UTC

            Sure, it's mostly children's stories that worked fine before the update:

            Conni

            Der Kleine Rabe Socke

            Die kleine Hummel Bommel

            Emmi Mutmachgeschichten

            Those are the top ones right off the top of my head.

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            Corry P
            Corry P
            Sonos Staff
            Jun 21, 2024 10:03 AM UTC

            Hi @sebjaeg 

            Thanks for those examples! I also had issues playing them - “something went wrong”.

            For the first three, however, I was able to tap “Artist Shuffle” and play from there.

            I will report this behaviour - thanks for flagging!

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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