Contributor I

Answered

Sonos iOS App (80.00.08) cannot search YouTube Music, returning "No results"

Forum|Forum|2 years ago
May 17, 2024
38 replies
1263 views

Hi,

I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken.

Has anyone else had this problem?

Are there any fixes?

When will this get fixed?

Thanks,

Graham

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Best answer by Corry P

Hi @graham1980 et al

Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

I hope this helps.

Show previous replies

S

Splaktar

Lyricist II

I am seeing things on Android as well. I reauthorized, removed and re-added YouTube Music, nothing works. All of my library is in YouTube Music and it is the only streaming service I use. Now my Sonos system is unusable for a month!

The only time I don't see this bug is when it can't find my system at all. Sometimes this means I can pause, change the volume, or stop the music.

Worst update ever.

M

Mitzie

Lyricist III

So were some of mine. A lot of my saved radio stations that I had for years are now grayed out with “something went wrong try again” message. Really…No kidding. If I download a station I can’t save it and can’t play it on recently played because I get the same message “something went wrong try again”. Absurd!

Absolutely no help from Sonos. Are they still in business? I wonder….

S

Splaktar

Lyricist II

The only time I don't see this bug is when it can't find my system at all. Sometimes this means I can't pause, change the volume, or stop the music.

Fixed the second "can't".

Corry P

Sonos Staff

Hi @graham1980 (et al)

Welcome to the Sonos Community!

Thanks for reporting this. I’d especially like to get some traction on this issue as I am also affected. My colleagues are unable to reproduce the issue, however, so we need to try and spot a pattern in the cases where searching YouTube Music does not work.

I would ask you all to therefore please provide some information. Please reply with the following, after performing a search and submitting a support diagnostic immediately afterwards:

Confirmation that you have submitted a diagnostic, but please don’t share the number given at the end - I’ll be able to find them without, and they are identifying info.
Are you using a free YouTube Music account, or a Premium account?
Are you using an additional family member on your account?
Which country are you in?
Are you using iOS or Android?
What brand/model phone are you using?
Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results.

Hopefully with enough info, we’ll be able to figure out what the issue is. Thank you all.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Splaktar

Lyricist II

Confirmation that you have submitted a diagnostic - Done

Are you using a free YouTube Music account, or a Premium account? Premium

Are you using an additional family member on your account? Yes

Which country are you in? USA

Are you using iOS or Android? Latest Android

What brand/model phone are you using? Google Pixel 8 Pro

Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. - Confirmed

G

graham1980Author

Contributor I

Confirmation that you have submitted a diagnostic, but please don’t share the number given at the end - I’ll be able to find them without, and they are identifying info. Done
Are you using a free YouTube Music account, or a Premium account? Premium
Are you using an additional family member on your account? Yes
Which country are you in? Australia
Are you using iOS or Android? iOS
What brand/model phone are you using? iPhone 14 Pro
Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. Confirmed

P

pal721

Contributor I

Confirmation that you have submitted a diagnostic - Done

Are you using a free YouTube Music account, or a Premium account? Premium

Are you using an additional family member on your account? No

Which country are you in? USA

Are you using iOS or Android? Latest Android (Vanilla Ice Cream)

What brand/model phone are you using? Google Pixel 8 Pro

Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. - Confirmed

M

Mitzie

Lyricist III

Confirmation that you have submitted a diagnostic, but please don’t share the number given at the end - I’ll be able to find them without, and they are identifying info. YES
Are you using a free YouTube Music account, or a Premium account?NO
Are you using an additional family member on your account? NO
Which country are you in? US
Are you using iOS or Android? IOS
What brand/model phone are you using? IPHONE 13 Mini and iPad Pro11 inch
Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. Yes don’t useYouTube music

P

pkassios

Lyricist I

I am having the same issue as well and just submitted a diagnostics report.

Confirmation that you have submitted a diagnostic: DONE
Are you using a free YouTube Music account, or a Premium account? Premium
Are you using an additional family member on your account? I am a family member of another account
Which country are you in? Switzerland
Are you using iOS or Android? IOS
What brand/model phone are you using? Iphone 14
Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. Confirmed

W

willnn81

Lyricist II

**********

Confirmation that you have submitted a diagnostic: DONE
Are you using a free YouTube Music account, or a Premium account? Premium
Are you using an additional family member on your account? I am the primary account owner of a family account
Which country are you in? USA
Are you using iOS or Android? IOS 17.4.1
What brand/model phone are you using? IPhone 13
Confirmation that you have attempted rebooting your phone/tablet, and that you have tried removing your YouTube Music account from Sonos and added it again with no change in results. Confirmed

Moderator edit: recorded and removed diagnostic number

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