Contributor I

Answered

Sonos iOS App (80.00.08) cannot search YouTube Music, returning "No results"

Forum|Forum|2 years ago
May 17, 2024
38 replies
1263 views

Hi,

I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken.

Has anyone else had this problem?

Are there any fixes?

When will this get fixed?

Thanks,

Graham

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Best answer by Corry P

Hi @graham1980 et al

Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

I hope this helps.

Show previous replies

Corry P

Sonos Staff

Hi Everyone

Thanks for the info! I’ll pass it all along to an engineer for investigation.

Hi @Mitzie

This thread relates to YouTube Music - if you are not using that service, then you are off-topic for this thread. I recommend you create a new thread for your issue with radio stations.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mitzie

Lyricist III

Thank you. I’ve moved to a new thread.

Corry PAnswer

Sonos Staff

Hi @graham1980 et al

Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

graham1980Author

Contributor I

@Corry P, yes that worked, thanks for the workaround.

S

sebjaeg

Lyricist II

If parental controls are off and I still can't play most of my YouTube content, is this related to the same issue? I can search and find things but as soon as I want to play it gives the oops something went wrong message. Somewhat annoying as now my kids can't listen to most of their stories anymore.

Corry P

Sonos Staff

Hi @sebjaeg

No - being unable to play YouTube will be a different issue than being unable to search YouTube.

If a reboot of your router (switch it off for at least 30 seconds) and of your speaker does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

sebjaeg

Lyricist II

It's not all youtube music tho, it's random albums and artists that won't play.

Corry P

Sonos Staff

Hi @sebjaeg

Well, that’s is interesting! Could you please give me multiple examples? I have YouTube Music myself, and would be happy to compare results with you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S