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graham1980
Contributor I
May 17, 2024
Answered

Sonos iOS App (80.00.08) cannot search YouTube Music, returning "No results"

  • May 17, 2024
  • 38 replies
  • 1263 views

Hi,

 

I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken.

 

Has anyone else had this problem?

Are there any fixes?

When will this get fixed?

 

Thanks,

Graham

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    Best answer by Corry P

    Hi @graham1980 et al

    Good news - my colleague found a way to reproduce the issue in his own tests, and in doing so, found a workaround for us to use in the meantime.

    Please disable the explicit content filter in the Sonos app in order to get search results for YouTube Music. Settings icon » Manage » Parental Controls » Filter Explicit Content » Off

    As for the problem itself, we have identified an issue, but have no estimation for when a fix can be implemented.

    I hope this helps.

    38 replies

    Aditya-Sagana
    Lyricist I
    May 18, 2024

    Hi, Graham. I am facing the same issue with YouTube music after upgrading to the latest build. How unfortunate? New fixes are creating more problems. What a shame. 

      Mitzie
      Lyricist III
      May 18, 2024

      I’m mostly an international radio listener on Sonos. Now about 40% of my stations are gone. 

      user42425
      Lyricist I
      May 20, 2024

      I am having the same issue.

        Mitzie
        Lyricist III
        May 20, 2024

         

        How long will this mess last?

        When I click on a station on Recently Played list I get “Something went wrong try again” it never connects. When I click on the same station on Sonos  Favorites it plays.  Some stations are greyed out and still play, but not all. Some stations play simultaneously, listening to them play over each other. Some stations are gone from my list but are available when I search and some will actually play. But I’m unable to add them to my favorites….

        Does it look like they’re working on this? I don’t know.

         

        Gareth Sean Fuller
        Contributor I
        May 25, 2024

        I've had the same behaviour on Android since updating the app to the latest version. My YouTube had been working previously but now I do not see any search results. I'm able to navigate the playlists but it's terribly slow to get anything to play.

        Keen to follow this thread to see progress.

          Mitzie
          Lyricist III
          May 25, 2024

          Very slowly just a few radio station icons are returning instead of bing greyed out. I’m glad I never upgraded my iMac. 
           

          And not a word from the Sonos staff. Bad or good. Great PR people!!

            Mitzie
            Lyricist III
            May 29, 2024

            It’s still a big mess. Lost some of my playlists too…

            This is very frustrating. 

              willnn81
              Lyricist II
              June 4, 2024

              I’m having the same two issues described above. 
              1. Searching for any artist or song in YouTube yields no results. Can navigate to the service via the app and play ‘My Supermix’ or other playlists, just can’t search for anything. This is true for both my wife and I.
              2. I can’t play any playlist that is in my recently played bar. My wife does not have this issue on the same network trying to play the same recently played list to the same zone. Both on iPhones and both have the new app. 
               

              I’ve tried uninstalling and reinstalling the app, disconnecting and reconnecting the YouTube account. Nothing has worked. 

                Mitzie
                Lyricist III
                June 4, 2024

                I never upgraded my iMac to this horror show luckily and can access my old files. But for some reason when I’m on iPad which is upgraded to 80.1.10 I can’t save any of these files  on my  iPad. The radio stations show but they’re greyed out.  

                How to really ruin something good. It wasn’t perfect but this is like the upgrade was done by a toddler. 

                Just so sick of this bull. Not a word from the Sonos people! There is no help info anywhere I can find. If anyone knows of any help info, please post here. Thanks

                  pal721
                  Contributor I
                  June 8, 2024

                  Under this new app when searching globally nothing shows up under YouTube music. I deleted the service and reinstalled the service again and I'm still having the same issue.  

                  Moderator edit: moved from separate thread

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