Contributor I

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Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

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After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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LordAttilasAnswer

Lyricist III

I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

Previously I was uninstalling and installing the new one from the website.

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Bill_32

Contributor I

This finally solved my problem!

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dasherpr

Lyricist III

Having the same problems as everyone else. On Ventura 13.4.1 myself.

I do not have a “Sonos Installer” anywhere on my computer to authorize! Just the Sonos app. Tried authorizing that to ses if it did it. Nope. Failing to update.

Very frustrated. Will try deleting the app and redownloading it.

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AjTrek1

Having the same problems as everyone else. On Ventura 13.4.1 myself.

I do not have a “Sonos Installer” anywhere on my computer

Yes you do. Follow the instructions in the answer given by @LordAttilas. You may have to “add” Sonos after to re-download the app.

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Together Everyone Achieves More = T.E.A.M.

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dasherpr

Lyricist III

Thank you. What I did - and it worked, was just to delete the Sonos app, and re-install it. All good now (the proof will be the next time it needs to update). Will re-read the instructions…

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CaptainAnt

Lyricist I

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

Thanks for this advice. I’ve been having this issue before and always had to delete Sonos app and install it again. 👍

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GandalftheCat

Lyricist III

I have tried, but seem to fail at possibly the last hurdle.

There is nothing in the App Management area to approve or whatever.

and I don’t see how I could insert it.

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GandalftheCat

Lyricist III

Thank you. What I did - and it worked, was just to delete the Sonos app, and re-install it. All good now (the proof will be the next time it needs to update). Will re-read the instructions…

problem with this I’m worried that I may not manage to reinstall.

my sonos is linked to an old email tenuously, and I fear they’d ask me eg to approve through email (bt) which I no longer have, due to issues with BT etc.

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GandalftheCat

Lyricist III

I have tried, but seem to fail at possibly the last hurdle.

There is nothing in the App Management area to approve or whatever.

and I don’t see how I could insert it.

mm, found the Sonos app to add to the list.

but still not working.

ideas? I’m fearful of clicking Uninstall in case I fail to get it back eg with my playlists etc.

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GandalftheCat

Lyricist III

hurray - cracked it - bravely uninstalled, then took a while to figure out how to reinstall - now it says no more updates, plus has my music.

hurray

and thank you

www.sonos.com/support/downloads

this is the link it took me a moment to find.

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minimalist

Avid Contributor III

My Mac running Ventura did the same thing: refused to function until an update and then got errror every time I tried to update. Even after a restart. I had to delete the application and redownload a fresh version and it works fine now.

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