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Mumba Jones
Contributor I
March 31, 2023
Answered

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

  • March 31, 2023
  • 48 replies
  • 9919 views

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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    Best answer by LordAttilas

    I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

     

    Previously I was uninstalling and installing the new one from the website.

    48 replies

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    bknubian
    Contributor I
    July 30, 2023

    After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

    I RARELY find resolves here...but THIS was mint! LordAttilas BLESS.  Your resolve fixed my issue.

      Matt_96
      Lyricist II
      August 25, 2023

      Sonos doesn’t care their MacOS app is a mess. Don’t bother trying to update, just assume you have to re-install every time. Bookmark this page - https://support.sonos.com/en-us/downloads

      lamykael
      Lyricist I
      August 26, 2023

      After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

      I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

       

      Previously I was uninstalling and installing the new one from the website.

      Fantastic!! Thank you LordAttilas!! I was doing the same thing too. You are my hero! 

       

      epie
      Trending Lyricist II
      August 30, 2023

      Hello - I just finished setting up my new iMac and had this issue while trying to update. It took me awhile to get my Sonos up and running to my new iMac so I am worried about uninstalling and reinstalling app. I enabled Sonos in “App Management” but I still get error when updating.  My concern is that my iTunes library is connected on external hard drive and I had to enable file sharing for several Sonos files like smdb, Sonos and SonosLibraryServer. Can anyone confirm if I will have to set this all up again if I install Sonos app again? Thanks

      Airgetlam
      Airgetlam
      August 30, 2023

      The ‘app’ install should handle all of that for you. 

      Bruce
        Ubet
        Avid Contributor III
        August 30, 2023

        I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

         

        Previously I was uninstalling and installing the new one from the website.

        Thank you, I was finally able to update mine

         

        piefight
        Lyricist I
        August 31, 2023

        I created an account to let you know this resolved my issue after a loooooong time

          Intensmile
          Contributor I
          September 2, 2023

          I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

           

          Previously I was uninstalling and installing the new one from the website.

          You're the BEST! Thank you for posting this answer. This worked for me.

          goeatwhatever
          Trending Lyricist I
          October 19, 2023

          Same issue. This has been happening to me for the last four updates yet when I go to sonos support there is no information on this issue or how to fix. I find it unfortunate that it is the community that has to solve a products issues for other users rather than the company I paid a lot of money to for the product. I will be selling my sonos system as I find it to be a complete failure. It is slow, it is glitchy, it constantly needs updating that never works. It uses tune in for radio forcing me to listen to yet more adds, all in all a total waste of money and a terrible product.

            tincada
            Contributor I
            November 14, 2023

            Tried the LordAttilas “fix”. Didn’t work.    Instead of putting up a not now option only just add one that says, “This is a MAC and the crap doesn’t work, no thanks.”  

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