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Mumba Jones
Contributor I
March 31, 2023
Answered

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

  • March 31, 2023
  • 48 replies
  • 9919 views

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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    Best answer by LordAttilas

    I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

     

    Previously I was uninstalling and installing the new one from the website.

    48 replies

    Airgetlam
    Airgetlam
    March 31, 2023

    Odd, I didn’t have any trouble at all with my system after updating to Ventura 13.2.1.

    Are you using the S1 or S2 app?

    There’s no reason not to delete the app completely, then download a fresh copy from the Sonos website, and install it. Just be sure to “connect to existing system” when prompted, all of your data is actually stored on the speakers, not on the controller app.

    Bruce
      LordAttilasAnswer
      Lyricist III
      March 31, 2023

      I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

       

      Previously I was uninstalling and installing the new one from the website.

        MAW57
        Lyricist I
        April 1, 2023

        I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

         

        Previously I was uninstalling and installing the new one from the website.

        Thank you so much! I had the same issue and was desperate to understand reason for the application update to repeatedly fail! Now, this is perfectly working!

        backcountry1
        Lyricist III
        April 3, 2023

        Did not work for me.

        Running Sonos S2 v14.18 and macbook pro M1 w. ventura v 13.2.1.

        Still, glad it helped others...any ideas would be welcome. 

          backcountry1
          Lyricist III
          April 3, 2023

          ...dang, sorry all. Apple auto install failed to notify me of 13.3 avail. Installing now, will try again.

          LordAttilas
          Lyricist III
          April 5, 2023

          In case it doesn work you might need to uninstall manually and install the latest from web site. Then the next update that fail you might need to authorise the “Sonor Installer” like mentionned before. I suspect that update method had to be changed by Sonos to cope with new security feature in MacOs at some point. If you upgrade MacOS before Sonos App it might have get you in this position of the old Sonos update no trying to request authorization.

          Nole
          Lyricist I
          April 11, 2023

          I also have this problem Macos Ventura 13.0.1 

           

          tadol
          Contributor I
          April 27, 2023

          I just had to re-download and replace the app for this third or fourth update? I gave up on Sonos after dealing with this issue a few times without any reasonable reason as to why a simple update wouldn’t install, (or why there wasn't a direct link to the downloads page from the error message).  Now I just use the 4 Sonos  I have in my warehouse, and all Apple elsewhere. I just found this answer, so if this system setting change actually works (which I won’t know until the next update notice) maybe I’ll rethink it, but we’ll see - seems like a problem that shouldn't exist to begin with.

            kothoz
            Lyricist I
            April 30, 2023

            did all this

            still fails!

             

            😡

              FRA
              Contributor I
              May 21, 2023

              I am SO TIRED of updating problems with Sonos S1 app on my Mac. Once again I have had difficulties ‘reauthorising’ Sonos, and yes, it was already authorised under Privacy & Security.

              I have found a workaround: I went to my iPhone, followed the instructions  and Sonos was immediately reauthorised.  It now works again on iPhone and Mac. (I manage my huge Apple Music Library on my Mac, where the Sonos interface is more manageable for finding and listening to an item than on my iPhone (a classical music fan, I keep my music in folders and subfolders - composer>category, eg chamber, when extensive works>item.)

              Is the MacOS system really too difficult for Sonos engineers to allow seamless updating?  If so, they should say it is compatible with Windows, Android and iOS but not Mac.

              No complaints about the sound on my Sonos speakers, just the cludgy interface and updating management.

              FRA
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