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gmendenh
Contributor II
May 1, 2023
Answered

Sonos cannot index USB drive on TP-Link Router

  • May 1, 2023
  • 32 replies
  • 1283 views

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made?

 

Prior thread below.

Sonos cannot connect to USB drive on TP-Link router

G
 
Cannot share USB audio files with SONOS v2 system
Model: TP-Link Archer C8  
Hardware Version: V3
Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)

The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.

The network address is:  \\192.168.1.1\sda1\USB_Music

Windows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.

Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.

I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.

I have tried sharing the USB drive with and without user login and password, but neither works.

I just updated this router to the latest version firmware, but that did not resolve this problem.

Any suggestions from other users would be welcomed.

SONOS Error messge below:

 

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    Best answer by Corry P

    Hi @gmendenh 

    Thanks for your post!

    This issue has not yet been addressed. There is still no ETA to share, unfortunately.

    32 replies

    Show previous replies
    cdr1
    Trending Lyricist I
    April 6, 2024

    Sonos, any update on this?  I still can’t update my USB.

    Ken_Griffiths
    Ken_Griffiths
    April 7, 2024

    Sonos, any update on this?  I still can’t update my USB.

    If your shared library source device allows, maybe try switching it’s share to use the SMBv1 protocol to see if it allows the indexing to occur? - When complete, then switch the protocol back to SMBv2, or higher. I’ve read that this may work for some users with USB drives/shared libraries connected to a router.

    Dez S
    Dez S
    Lyricist III
    April 7, 2024

    I have a TP-Link Deco BE63 router. What works for me is after I added new music to my USB share attached the router, I go in the Deco app and in the USB Share setting, I click on Scan USB Drive.

    After I do this, Sonos can then re-index my music library.

    Sucks that I have to do this each & every time.

    Stanley_4
    Stanley_4
    Grand Maestro
    April 7, 2024

    If folks having issues submit diagnostics and call support the problems would have much more visibility to the folks that decide what gets fixed, compared to community forum posts.

    Airgetlam
    Airgetlam
    April 7, 2024

    Which app?

    Bruce
    Dez S
    Dez S
    Lyricist III
    April 7, 2024

    If folks having issues submit diagnostics and call support the problems would have much more visibility to the folks that decide what gets fixed, compared to community forum posts.

    Been there and done that Stanley. It’s apparently not on their “to do” list.

    We come to the community to see if others have come up with solutions.

    Dez S
    Dez S
    Lyricist III
    April 7, 2024

    Which app?

    TP-Link’s Deco app which works with my router.

      Airgetlam
      Airgetlam
      April 7, 2024

      Thanks. I couldn’t figure out where such a command existed in Sonos’ controller. Wasn’t sure if something had changed, and I missed it, always a possibility.

      Bruce
      FozzyB
      Lyricist III
      May 24, 2024

      Maybe this will help.

      I have had the issue with adding a network share and indexing - the indexing fails part way through with the no longer available error shown previously.  I use a Boost connected to the router and Sonosnet to 8 devices.

      Turn off all devices and the boost.  Connect one of the speakers directly to the router.  Restart the system with just one speaker. Re index the share.


      Turn everything back on.  In my case I revert to  the Boost as my hub.

       

      Hope this might help somebody 

       

       

      cdr1
      Trending Lyricist I
      June 8, 2024

      Sonos, any update on getting this fixed?

      Show more replies
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