Sonos app stopped recognizing playlists on Tidal

Forum|Forum|11 months ago
November 2, 2025
48 replies
1937 views

I own a restaurant and use Sonos in tandem with Tidal. For the last 8 months since we’ve been open, the playlists I have built in Tidal have been the only way we have music playing in-house. Out of the blue, when we go to those same playlists, nothing shows up, and the drop down says that “Something went wrong”.

I’ve re-authorized tidal in Sonos, along with all the other recos available. Please help.

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jgatie

I have Sonos on my Apple phone and have same problem as everyone else. However I discovered if I scroll down Your System past Your Services, Sonos Favorites, Top Tracks and go to Add Songs to Tidal Playlist, that my playlists are there. It’s a dumb way to access the playlists. I should be able to click on Tidal, then My Playlists. Sonos has a rocky relationship with Tidal. One of them should just each other and get over themselves.

Tidal are in control of displaying their content within the Sonos app. Sonos supplies the API (SMAPI), the service is in charge of the implementation/look-and-feel. See this link:

https://docs.sonos.com/docs/content-on-sonos

W

WIN714

Contributor I

I have Sonos on my Apple phone and have same problem as everyone else. However I discovered if I scroll down Your System past Your Services, Sonos Favorites, Top Tracks and go to Add Songs to Tidal Playlist, that my playlists are there. It’s a dumb way to access the playlists. I should be able to click on Tidal, then My Playlists. Sonos has a rocky relationship with Tidal. One of them should just each other and get over themselves.

Tidal are in control of displaying their content within the Sonos app. Sonos supplies the API (SMAPI), the service is in charge of the implementation/look-and-feel. See this link:

https://docs.sonos.com/docs/content-on-sonos

Thanks for the suggestion. It wouldn't work for me, as it wouldn't show alo my playlists. Between that and Sonos not playing my local files, even after it played them a couple of days ago, I've decided to ditch both Sonos and Tidal and just play my local songs by Bluetooth through my receiver directly. Will save me a few bucks and a helluva lot of aggravation. Will just download new songs into my local drive and go that way. Thanks again

JCR28

Trending Lyricist I

J'ai le meme probleme en ajoutant que maintenant le Tidal connect ne reconnait plus mes diffuseurs Sonos…

I have the same problem, and now Tidal Connect no longer recognizes my Sonos speakers...

R

Renotech

Lyricist I

Work around for now is to use the Sonify app. Sonos won’t like this post, but if you need to have the ability to access your playlists, download this app.

B

BeenThere2

Thanks all for posting. I have the same issue. This on top of the legacy of epic fails by SONOS has me at the end of my patience. This morning I did a factory reset on the SONOS connect product. And tried to get it to work with the S1 controller (which works much better than S2). I had trouble comprehending their compatability list. Is a CONNECT series 5 one of the old boxes or a new one? No idea.

The mystery was solved. The S1 controller did not recognise it…

So I am back with S2. Guess what? After factory reset, the same issue. “Something went wrong”. Well no. I think EVERYTHING WENT VERY WRONG because you are not paying your programmers. Yet another lesson in why AI is crap and cost cutting spells a slow death.

I am never buying SONOS again. Absolute rubbish.

C

charliehmi76

Lyricist II

Adding my voice to this, as the only way I listen to Tidal on Sonos is now broken. Anyone else noticed they can't use Tidal connect either?

S1 works so nicely!!!!!

Palco

Prominent Collaborator I

Tidal Connect doesn't work either... I wrote about it in another post. And there must be something wrong with those programmers... Several of my friends from the audio-video industry have already replaced Sonos with another brand (NAD, Naim, Cambridge....) I like Sonos, but I'm afraid that they are digging a hole for themselves again with their approach to users... The same approach as last year when switching to the new S2 application.

JCR28

Trending Lyricist I

According to Sonos :

In regard to your specific request, we have been made aware of the Tidal Playlists not working properly, we have informed Tidal of this behavior and are awaiting their implementation for a solution.
The same is relevant for the Tidal direct control functionality, which Tidal has not implemented in the Sonos ecosystem, same as with Spotify Connect, it is for the music partner to implement their feature in our Sonos ecosystem.
Tidal is most likely aware of what is required for their direct control functionality to be implemented Sonos, in the same way as for example Spotify implemented their Direct Control functionality to Sonos.