Sonos app stopped recognizing playlists on Tidal

+1 For this issue. Annoying.

same issue for me. bummer. 

Me too. I can’t access any of my Tidal playlists. 

+1 - Hate that I can’t access my playlists. 

I have found an alternative way of playing my Tidal playlists using my Roam 2 speaker.

1. Connect the Roam 2 to iPhone using Bluetooth.
2. Open Tidal app and play selected playlist.
3. Open Sonos app and tap the drop down button next to Your System at the top of the screen
4. Select the Roam 2 speaker from your list of speakers.
5. Select the Roam 2 symbol at the bottom of the screen.
6. On the Your System screen select Everywhere and the music is played through all speakers.

I also use this method to play music from my Bluetooth turntable through my Sonos speakers via my Roam 2 speaker.

Spoke with support 11/1/25.   Claimed their programmers are working on it.  No time frame given.   You won’t get this alert on support chat.  Anyone who’s been with Sonos brand at least five years (myself 15+ and patience is waning…) knows this isn’t Tidal, your phone manufacturer, or aliens.  It’s a simple lack of Sonos application quality control.  Recommend scrolling down to the bottom of the support page on chat.  There you’ll find the ceo email address.  If you believe a human will actually consider your feedback drop the mailbox your opinion!

Hello everyone....on 11/6/25 I contacted the company director because this issue is affecting multiple users. I am sending the answer below:

Thank you for contacting Sonos, and the office of the CEO. I'm a senior member of the Sonos Customer Experience team.
My name is Tim S, I am a supervisor here at Sonos and I will be handling your escalated case.

I fully recognize the significance of enjoying your playlists without interruption, and I appreciate you reaching out to us.

The issue with Tidal has been identified by our team. When you initially contacted us, reports of this problem began to emerge, and on November 3rd, our support agents were formally notified. This explains why you were not informed during your earlier contact, as we were still gathering information about this developing situation, which is now confirmed as a known issue.

Our engineering team is actively collaborating with Tidal to resolve this matter promptly. At this time, we ask for your patience, as we cannot yet provide a definitive timeline for the resolution. However, please be assured that this problem is being addressed with priority.

With best regards,

Tim S
Sonos | Supervisor | Customer Experience | Contact Us
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Well done, hope they fix it soon. 

Add me to the list of dissatisfied customers. I have experienced the exact same problem and have tried all the listed possible solutions- to no avail. Thanks to Palco for uploading the problem up the command chain to someone responsible. I look forward to getting an answer. Meanwhile, I’m doing the unthinkable and considering Spotify if this doesnt get resolved soon.

I have Sonos on my Apple phone and have same problem as everyone else.  However I discovered if I scroll down Your System past Your Services, Sonos Favorites, Top Tracks and go to Add Songs to Tidal Playlist, that my playlists are there.   It’s a dumb way to access the playlists.   I should be able to click on Tidal, then My Playlists.     Sonos has a rocky relationship with Tidal.   One of them should just each other and get over themselves.