Sonos app stopped recognizing playlists on Tidal

I have the same issue and it is a big problem for me.  I’ve tried removing and re-adding Tidal as a service.  The playlists (and everything else) load fine in the Tidal app on my Android phone.  Using the Sonos desktop app isn’t an option for me.  I’ve just checked and I get the same issue on my iPad Sonos app (it won’t load the playlists either).

I have in the past had a similar issue loading Tracks (under My Collection in Tidal) and wondered if it was a volume issue as I have over 3000 tracks in there, but at the moment they are loading into the list fine - but won’t start playing, hmmm.  Other Tidal sources, eg Albums, list and play fine.

Hoping Sonos and/ or Tidal figure this out soon … with all the recent issues with the Sonos app, and given how often I see “Something went wrong, try again” in the Sonos app (several times a day) I’m getting a bit fed up.

As I wrote in the thread above, the problem affects multiple users... interestingly, everything worked until 10/31/25.... And Sonos support - very lax approach, after two hours of chat and sending diagnostics, nothing resolved.... truly excellent approach to customers....

Same thing here.  It all worked great until Halloween.

Nothing from SONOS.

Same garbage over and over again from them

I have exactly the same issue. I can’t access my Tidal playlists anymore.I get a “Something went wrong. Try again”.

I noticed some minor changes in the sonos / tidal interface so I believe they made some changes.

Did someone find a solution?

Has Sonos publicly acknowledged that Tidal isn’t working with the app? This has become a serious issue with many users, especially those who rely on it for business. At least some level of reassurance that a fix is coming soon would be appreciated. It’s been almost a week. 

Yes, I wrote directly to the director...they know about the problem and are supposedly solving it...but no one can say when that will be...

I see I'm not alone. Sonos: Act!

I'm beyond stressing about the continuing failings of Sonos. I now pay my monthly Tidal subscription only to keep my brain active and to provide Sonos with "customer" feedback on system changes that most businesses pay programmers to resolve before release. This week - where have my playlists gone 🙄

I have the same problem and have tried all of the suggestions mentioned above. Very frustrating as it was all working perfectly. I’ve also found that I cannot play playlists from the Tidal app through Sonos, the tracks just cycle rapidly without playing. 

Ironically, the old S1 App which I use for my older devices continues to work fine with my Tidal playlists and still provides a better user experience and greater functionality than the latest App.