Sonos app stopped recognizing playlists on Tidal

Have you tried a reboot of your router, followed by a reboot of your Sonos speakers? If so, what did Sonos Support say, when you called in to discuss it?

The exact same thing happened to me, it started on Friday. I can access everything on Tidal except my own playlists getting a 'something went wrong' message. It's the Android app which I've tried on both tablet and phone. Done all of the usual reboot nonsense. I can access my playlists through the sonos webapp which does display them but sonos support has been pretty useless so far sending me round in circles. 

It’s possible it isn’t a Sonos issue, per se, so I can understand the phone CS folks at Sonos not being that knowledgeable. After all, Tidal wrote the interface, using components supplied by Sonos, those components reach out to get the data from a Tidal server to present to you. It’s possible Tidal made a change, and hasn’t pushed it down through the chain for some unknown reason. Have you tried checking with Tidal’s support?

Yes raised the issue with Tidal too just a bit dubious as to why the webapp from the PC can see my playlists but the app on Android cannot. The support just sent me round the same platitudes which I appreciate works on quite a few occasions but since sonos has gone all chatbot things have deteriorated very quickly especially on question repetition which is particularly frustrating. 

I’m not a huge fan of chatbots yet, I prefer humans, but they too have frailties. As far as I’m aware, Sonos still provides a phone number so you can call in. 

I’ve tried all the re-boot tips. I was on a call with Sonos support for almost 2 hours yesterday, and they still couldn’t figure it out. They said the problem was handed off to one of their engineers. I asked if they had a sense of when it might be fixed, and they responded “no”.

It sounds like it is an issue with mobile devices - because when using the sonos app on my laptop, the tidal playlists are available. Still, its a pretty big problem.

I also have this issue with Tidal playlists "something went wrong" message in the sonos app. Everything else works fine, it's just the playlists

I also have the problem. Pretty annoying. For a workaround I use the tidal app and AirPlay. And i then switch back to the Sonos app. 

I have the exact same issue.
I found a wierd workaround tho, if you don’t want to play your playlists directly from your Tidal app.
You’ll need the Windows desktop Sonos app.

From the Windows Sonos app you can add your Tidal playlists to a Sonos playlist or a Sonos Favorite.
Might not be optimal, but might get you through till either Sonos or Tidal comes up with a fix.
I don’t know if this works on Apple devices too.