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Tyleradamsmith
Contributor I
Nov 2, 2025 10:59 PM UTC
Question

Sonos app stopped recognizing playlists on Tidal

I own a restaurant and use Sonos in tandem with Tidal. For the last 8 months since we’ve been open, the playlists I have built in Tidal have been the only way we have music playing in-house. Out of the blue, when we go to those same playlists, nothing shows up, and the drop down says that “Something went wrong”.

I’ve re-authorized tidal in Sonos, along with all the other recos available. Please help.

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    Palco
    Palco
    Prominent Collaborator II
    Nov 17, 2025 8:03 PM UTC

    It doesn't work for me either.

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    JCR28
    JCR28
    Trending Lyricist I
    Nov 17, 2025 11:27 PM UTC

    I recommend contacting Tidal's customer service; they are very efficient.

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    Palco
    Palco
    Prominent Collaborator II
    Nov 18, 2025 12:08 AM UTC

    I don't think so...I did it twice and to no avail...they said the fault is with Sonos.

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    JCR28
    JCR28
    Trending Lyricist I
    Nov 18, 2025 9:26 AM UTC

    I just did it and they responded positively for Tidal Connect, and quickly.

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    stshields91
    Lyricist I
    Nov 18, 2025 4:40 PM UTC

    I also discovered that another workaround is to use https://sonos.com/web-app and log in on a PC or I assume Mac.  I can see my Tidal playlists just fine from there on a PC.

    Fingers crossed this gets resolved soon!

    Scott

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    stshields91
    Lyricist I
    Nov 19, 2025 12:27 PM UTC

    Happy to report that as of this morning this is now working for me. I’m not sure if this will make a difference for anyone else, but I have a 2.4 GHz network and after the latest Apple update updates on my iPhone and I had to re-login with my password to the router to that network to make sure everything could be seen. Not sure if that fixed it or if Sonos got this fixed on their end. 

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      JohnS17
      Lyricist III
      Nov 19, 2025 4:19 PM UTC

      Happy to report that as of this morning this is now working for me. I’m not sure if this will make a difference for anyone else, but I have a 2.4 GHz network and after the latest Apple update updates on my iPhone and I had to re-login with my password to the router to that network to make sure everything could be seen. Not sure if that fixed it or if Sonos got this fixed on their end. 

      Thanks for the update. I turned off my router, WiFi boosters and Sonos speakers and then turned them back on in the same order, waiting for the router to connect before starting the WiFi boosters and then the speakers. Tidal playlists now working!

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        Gogg
        Lyricist II
        Dec 1, 2025 4:14 PM UTC

        I’m delighted to find that this issue seems to be mostly fixed … I can see and play my Tidal playlists through the Sonos app, and see my tracks as well (My Collection | Tracks) although they currently won’t play - but did previously after the fix came in  - so a bit confused about that.  The fix seems to have happened when there was an update to the Tidal app, so @Sonos if we are all maligning you unfairly and the problem was on Tidal’s side, apologies.

        The Sonos app seems generally to be working better at the moment - it’s faster and slicker.

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