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MnPugsley
Contributor I
June 26, 2023
Answered

Sonos App - SiriusXM

  • June 26, 2023
  • 27 replies
  • 1314 views

Hello all - S2 App IOS / Version 15.5 / Build 73042060

The past few weeks, under SiriusXM, when I choose the “Live and Xtra Channels” option, I receive an error “Sorry, something went wrong.  Please try again”.  It will not load the channel line up.

However, I can at times still pull up channels based on recent or favorites and play successfully.

Thoughts on the issue and/or resolution?

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Best answer by Sotiris C.

Hello @MnPugsley, welcome to the Sonos Community!

Do you receive the same error message if you navigate through the SiriusXM app?

If you are able to reproduce this issue, I recommend you to submit diagnostics within 10 minutes of the error message occurring and then reach out to Sonos Support for some live troubleshooting.

Feel free to share the diagnostic number here as well, I can have a look and see if something weird pops out and advice accordingly.

I hope this helps.

27 replies

Show previous replies
Carol D
Contributor II
November 4, 2023

Hello Sonos technical team, please look into this.

 

I believe somehow the connection communication between Sonos and SiriusXM is being dropped for some users. It is beyond the user having to reauthorize through the app. 

 

Thank you.

    Jorieusa
    Lyricist II
    November 5, 2023

    Same. though I can’t even do anything in the “manage” section. it’s completely unhighlighted.. so I can’t deauthorize Sirius..

    SonosChicago
    Contributor I
    November 9, 2023

    Hi - just adding to this. Can confirm re-authorizing SiriusXM is a temporary fix before I start getting the “unable to play the selected item” error again and have to keep selecting the channel over and over again until it finally works. I’ve contacted Sonos about this and they seem to think it's a network issue - it isn’t. It's a service issue with SiriusXM. Other radio stations - via TuneIN, Apple Music, etc - play just fine and on the first selection.

      Macbaen
      Lyricist I
      November 14, 2023

      SiriusXM - Live and Xtra Channels completely missing in the Sonos app.

      Displays error message:

      "Sorry, something went wrong. Please try again later."

      Recents and Favorites are visible. But I can't find a full list of all XM channels in the Sonos app.

      Problem is identical in both Android and iOS Sonos apps, registered to the same account.

      I'll try to reauthorize and see if that fixes the issue...

      Penny26
      Contributor I
      November 14, 2023

      @Macbaen, reauthorizing has been a temporary fix for me.  Sometimes I have reauthorized three times in the same evening.  I thought it was fixed last week, but we had problems again over this past weekend.  My husband and I typically use the Sonos 2 controller on our desktop pcs (both Windows 10), but we also have the Sonos controller on our phones (his iPhone and my Android).  Exact same issue as you are having, except for us, sometimes the Recents and Favorites don’t show up either!  We tend to listen to SiriusXM the most, so this has been really annoying.

        Macbaen
        Lyricist I
        November 14, 2023

        @Macbaen, reauthorizing has been a temporary fix for me.  Sometimes I have reauthorized three times in the same evening.  I thought it was fixed last week, but we had problems again over this past weekend.  My husband and I typically use the Sonos 2 controller on our desktop pcs (both Windows 10), but we also have the Sonos controller on our phones (his iPhone and my Android).  Exact same issue as you are having, except for us, sometimes the Recents and Favorites don’t show up either!  We tend to listen to SiriusXM the most, so this has been really annoying.

         

        Confirming that a reauthorization in the Sonos app restored the full list of channels, thank you!

        Based on the experience of others, I’ll need to see how long this lasts (until I need to reauthorize again). But at least we have a temporary fix... Hopefully this gets corrected soon.

          SGO11793
          Lyricist III
          November 15, 2023

          I am a Sonos Sirius XM listener for many years. Recently, I have repeatedly had this issue on two separate Sonos systems. Clearly this is a new issue and affecting a lot of users. Sonos Technical Support please resolve. 

            fattyhall
            Lyricist I
            November 15, 2023

            Same issue.  Reauthorization hasn't worked.  We have this problem on an s1 and s2 Controler.

            SGO11793
            Lyricist III
            November 16, 2023

            I have removed and reauthorized the SXM app but it still takes several attempts to get the stations to play. I have no problem with Spotify or Amazon music services. As I noted my earlier post, I have listened to Sirius on Sonos for many years without a problem until now. Call me a cynic, but I wonder if Sonos is trying to phase out Sirius to promote their own service?

              justinmajor
              Lyricist I
              November 20, 2023

              I am having exactly the same issue as described by @Macbaen above. 

               

              Temporary fixes aren't fixes, btw.

               

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