Contributor I

Answered

Sonos App - SiriusXM

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Hello all - S2 App IOS / Version 15.5 / Build 73042060

The past few weeks, under SiriusXM, when I choose the “Live and Xtra Channels” option, I receive an error “Sorry, something went wrong. Please try again”. It will not load the channel line up.

However, I can at times still pull up channels based on recent or favorites and play successfully.

Thoughts on the issue and/or resolution?

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Sotiris C.Answer

Sonos Staff

Hello @MnPugsley, welcome to the Sonos Community!

Do you receive the same error message if you navigate through the SiriusXM app?

If you are able to reproduce this issue, I recommend you to submit diagnostics within 10 minutes of the error message occurring and then reach out to Sonos Support for some live troubleshooting.

Feel free to share the diagnostic number here as well, I can have a look and see if something weird pops out and advice accordingly.

I hope this helps.

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Sotiris C.Answer

Sonos Staff

Hello @MnPugsley, welcome to the Sonos Community!

Do you receive the same error message if you navigate through the SiriusXM app?

If you are able to reproduce this issue, I recommend you to submit diagnostics within 10 minutes of the error message occurring and then reach out to Sonos Support for some live troubleshooting.

Feel free to share the diagnostic number here as well, I can have a look and see if something weird pops out and advice accordingly.

I hope this helps.

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Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

J

Jhhare

Lyricist I

Was this resolved? I have the same problem.

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H

Hiphoppa

Contributor I

I have the same problem now, too….Any updates on how to fix it?

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J

jherm

Lyricist II

same issue here. happening with both android and ios devices. looking for a solution/fix.

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PlayaVistaLee

Lyricist I

I had the same issues using the Sirius service on my Sonos. If you go into your Sonos services and “reauthorize” Sirius it may help. You will need your Sirius credentials to do this task but otherwise it's quick and easy. It just worked for me.

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Ingmar Shmerdvox

Lyricist I

Reauthorize through the Sonos app worked for me. A relief!

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Carol D

Contributor II

I reauthorized SiriusXM through the Sonos App yesterday 10/31/23 and now today 11/1/23 when I try to browse the channels I get the message ‘Unable to play’. Something must have happened with a new update in Sonos? This issue is getting old for me with Sonos updates. Come on.

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F

floyd98989

Lyricist III

I had the same problem.. The fix was to re-authorize the SiriusXM service.. Then I could browse “live and xtra channels”

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Hiphoppa

Contributor I

Thank you, PlayVistaLee! That worked for me, too! I really appreciate the community here.

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P

Penny26

Contributor I

@Carol D I agree, it is getting old. This has been going on for me for at least a week, probably longer. I have reauthorized the SiriusXM service through the Sonos 2 controller on my pc, and it works for a while, but then back to not being able to browse the Sirius channels. Some evenings I have reauthorized the service two or three times. This has worked for us in the past without any issues at all, so something has changed.

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