Sonos App - SiriusXM

So are we just complaining to ourselves or does Sonos monitor these?  I feel like there is an obvious problem that is being ignored. 

While Sonos does have some forum moderators, it’s likely best to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. And the ability to add your system’s data to the information they pass on about the issue. 

And, honestly, if the problem is at SiriusXM’s servers, which I suspect in this case it is, passing on that specific ‘this is the hard data which is being seen’, having stripped out any PID, is probably useful to the engineers at SiriusXM, since the Sonos engineers don’t have any access to the SiriusXM’s servers. 

Thanks for the feedback. I have actually spoken with Sonos and they have run diagnostics but their only solution was to remove the service and then reinstall. Not sure why Sirius would be the only platform with performance problems, but you would think the two companies would try to resolve. At a minimum they should communicate to users that a solution is on the way. 

SiriusXM (and others, too) host their own content, which your Sonos speakers reach out to get. None of that data lives on Sonos’ own servers. And most (maybe all?) of them use different servers that their own apps, perhaps to make it easier to track? Certainly the servers that Sonos contacts has the Sonos API running on it, so it interfaces properly with your Sonos controller. 

While Sonos could be providing data to SiriusXM, they may not have a lot of clout there, since there really isn’t a financial relationship. Sonos doesn’t pay them, they don’t pay Sonos. So you, as a paying customer of SiriusXM may have more ‘cloit’ with a complaint than any from Sonos, since you are a paying customer.

Another data point is that I never have an issue with the SiriusXM app. Perhaps they can add a feature allowing us to select the Sonos device from the SiriusXM app like Spotify does. 

I’d suggest that it’s an issue with the server they use to feed data to your Sonos, then. 

I do like the idea of adding that feature to the SiriusXM app, but again, you’d need to petition SiriusXM, as while Sonos has already written an API for that function, Sonos engineers wouldn’t have access to the SiriusXM codebase in order to add it.