Contributor I

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Sonos and Mac OS 10.15 Catalina

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Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

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alan_52

Avid Contributor I

Pete, I believe that they have moved all files for podcast deep into the library, in containers. (not a clue what this means) but my Son has the same problem, after upgrade Apple had removed all audio books, and podcast from A NAS DRIVE, and relocated them on to his hard drive. They all work normally, but he has no access to the files. At the moment he is trying to resolve this.

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Pete Dilloway

Trending Lyricist I

Pete, I believe that they have moved all files for podcast deep into the library, in containers. (not a clue what this means) but my Son has the same problem, after upgrade Apple had removed all audio books, and podcast from A NAS DRIVE, and relocated them on to his hard drive. They all work normally, but he has no access to the files. At the moment he is trying to resolve this.

thanks Alan,

yes, you’re right. hidden in the library bowels!
i think I was lucky enough to have a setup issue and all my original files stayed put in iTunes folders.

it is possible to physically drag & drop podcasts from the Podcast app into any folder in finder. If I can find a way of dragging & dropping the latest episode using Apple Script, I can utilise that script in my daily Chronosync schedule as I did with iTunes and then followed that with a Sonos scheduled library update.

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Podsnap

Lyricist II

I have Sonos Play:1s and recently updated to Mac Catalina. Bad move. My music is on a NAS (NOT in iTunes, just raw files) and Sonos no longer recognizes it. I deleted it but it will not re-add the directory so now I am stuck without music.

Any suggestions? Sonos help is useless. You would think this issue would be known (except to me) before the release.

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Podsnap

Lyricist II

"Granted Sonos Library Full Disk access in Settings > Security & Privacy"

I don't have this on my Mac. All of my music files are on a NAS. I can't add those files anymore to Sonos even if I give the sonos.app permission. My computer has only one sonos file. sonos.app.

Ryan S

Retired Sonos Staff

Hi Podsnap, generally speaking, no amount of OS updates on your computer should prevent the Sonos software from contacting your NAS drive and grabbing the files off of it. That process doesn't include iTunes, aside from iTunes created playlists. I'd start with making sure the files are still on your NAS drive, and using the Sonos app on a mobile device, go to the library settings and add a network path pointing at the NAS drive location.

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Podsnap

Lyricist II

The files are on the NAS, I assure you. Unfortunately, I have tried all these. Won't work. It gets there and finds the files but indexing goes on and on (24 hours yesterday). Nothing ever shows up on Sonos. Any more suggestions? I see that there are numerous similar problems with Catalina and Sonos.

Airgetlam

Any chance there was an update to your NAS firmware at the same time that turned off SMBv1? Although I don't know what error that would throw, if at all.

Bruce

Ryan S

Retired Sonos Staff

Any chance there was an update to your NAS firmware at the same time that turned off SMBv1? Although I don't know what error that would throw, if at all.

Good thinking, though that should pull up an error trying to add the share entirely. Worth checking nonetheless.

@podsnap, can you send a diagnostic after it's been indexing for 10 minutes or more? If it starts indexing and fails partway through, it's usually due to an issue trying to read one of the files contained therein. Perhaps there's a corrupt file in there, or maybe an old copy of the depreciated "iTunes Library.XML" file that the new Music app has stopped used.

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Podsnap

Lyricist II

Alas, there have been no NAS updates. After Catalina it dropped a lot of files in the directory. So, I deleted the NAS directory and re-added it and now it finds no files or at least finds files but spends forever indexing them.

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Podsnap

Lyricist II

Thanks, Ryan. The indexing isn't failing but it never ends. I just sent the diagnostic file, #1518622948

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