Skip to main content
Whiskers
Contributor I
October 5, 2019
Answered

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      December 17, 2019

      Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

      If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      View in thread

      176 replies

      Show previous replies
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 10, 2019
      Thanks, Ryan. The indexing isn't failing but it never ends. I just sent the diagnostic file, #1518622948
      Thanks, while I'm looking that over, can you send a new diagnostic now? I'd just like to confirm that it's "moving" through the index.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Podsnap
      Lyricist II
      October 10, 2019
      Sorry, I was out for a while. Just sent, #1971496856
      Pete Dilloway
      Trending Lyricist I
      October 10, 2019
      Alas, there have been no NAS updates. After Catalina it dropped a lot of files in the directory. So, I deleted the NAS directory and re-added it and now it finds no files or at least finds files but spends forever indexing them.

      my music was all in iTunes. However, as a throwback from when it wasn’t on a Mac, I too had all my iTunes files on a NAS drive. I no longer use it for Sonos but I kept it right up to date as a backup.
      the up to date xml file always got copied across to the NAS.
      I haven’t used it since 2015 but I’ve just tried pointing Sonos to it and it still works. So there should be some hope for you.
      Podsnap
      Lyricist II
      October 10, 2019
      There would be but ... I have no iTunes files and iTunes is no longer supported on the Mac.
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 10, 2019
      Thanks for the details Podsnap. I checked out the two diagnostics together and the first one does show it indexing the files, but the second one doesn't show a completed index. There are some access errors, but I can't be certain based on just those logs on what is causing the issue. I don't think this is related to Catalina in particular, but it'd be great for the team to work with you to get a closer look at the system. You mentioned reaching out to support already, but I'd recommend contacting the team live to continue.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Podsnap
        Lyricist II
        October 11, 2019
        Thanks for the assistance, Ryan. I will contact the team.
        Pete Dilloway
        Trending Lyricist I
        October 11, 2019
        There would be but ... I have no iTunes files and iTunes is no longer supported on the Mac.
        When I said files, I meant music files in particular. As long as they are there all is not lost.
        pomm4tous
        Avid Contributor I
        October 12, 2019
        On my iMac, in System Preferences > Security & Privacy, I see that something called SonosLibraryServer already has full disk access. But I cannot see my music library from within the Sonos app.

        Is there some other Sonos file that I also need to give full access to? If yes, can you be specific on the path and the name of the file?

        FYI my Music (formerly iTunes) library resides on an external drive - not sure if that's important to my question.

        Thx.
        Airgetlam
        Airgetlam
        October 12, 2019
        It certainly would be, I think. Sonos uses SMBv1 to access external drives, you need to be sure that it's enabled in order for Sonos to be able to see that.

        The weird issue is I'm not sure that's a setting in the MacOS. At least on my NAS, it's a setting on the NAS.
        Bruce
        dlbroughton
        Trending Lyricist I
        October 12, 2019
        To add a graphic to alan_50's solution:

        alan_52 wrote:

        Granted Sonos Library Full Disk access in Settings > Security & Privacy
        Granted Sonos Full disk access in Settings > Security & Privacy

        Sonos now plays my own library and Sonos created playlists again

          Show more replies
          Terms & ConditionsAccessibility statement