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Whiskers
Contributor I
October 5, 2019
Answered

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      December 17, 2019

      Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

      If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      Holohive
      Lyricist II
      October 8, 2019
      But while Catalina is in beta, the more details we can get on potential issues, the better.
      Catalina isn't in beta anymore. It was released yesterday. I can't play music files on my external drive either. Internal drive works fine, but external is a no-go. Deleting and re-adding the music folder doesn't make the music files playable. They don't even appear in the library. As I have a Play:1, AirPlay isn't an option for me. The speaker is basically useless for how I want to use it. It's incredible this hasn't been caught before now.
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 8, 2019
        That's correct, Holohive, I adjusted my statement above to be more clear.
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        Holohive
        Lyricist II
        October 8, 2019
        Sonos should have been testing their app in tandem with the Catalina beta. Clearly they should have updated the app before Catalina went on general release. This is NOT just a playlist problem. I'm unable to play anything. My library is now literally unplayable. My music collection is bigger in size than my entire internal drive, so transferring the collection to the internal isn't an option either.
          alan_52
          Avid Contributor I
          October 8, 2019
          We have now sorted my lack of music out by doing the following.
          Things which made Sonos work

          Uninstalled using CCleaner
          Removed Sonos and Sonos Library from Settings > Security & Privacy
          Rebooted

          Installed Sonos from scratch
          Tried adding Library - no dice
          Granted Sonos Library Full Disk access in Settings > Security & Privacy
          Granted Sonos Full disk access in Settings > Security & Privacy

          Sonos now plays my own library and Sonos created playlists again
            Holohive
            Lyricist II
            October 8, 2019

            Granted Sonos Library Full Disk access in Settings > Security & Privacy
            Granted Sonos Full disk access in Settings > Security & Privacy

            Sonos now plays my own library and Sonos created playlists again
            Thank you alan_52. Allowing full disk access did the trick. I had a whole chat session with Sonos about this earlier today and they were clueless.
              alan_52
              Avid Contributor I
              October 8, 2019

              Granted Sonos Library Full Disk access in Settings > Security & Privacy
              Granted Sonos Full disk access in Settings > Security & Privacy

              Sonos now plays my own library and Sonos created playlists again              Thank you alan_52. Allowing full disk access did the trick. I had a whole chat session with Sonos about this earlier today and they were clueless.
              Took my son about 2 hrs to work this out. Hope yours is working ok now.
                Ryan S
                Ryan S
                Retired Sonos Staff
                October 8, 2019
                Thanks for sharing guys! I'll make sure to pass that on to the team too.
                Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
                Holohive
                Lyricist II
                October 8, 2019
                The best answer should be changed to alan_52's first post. I'm not sure who can change it though.
                Ryan S
                Ryan S
                Retired Sonos Staff
                October 8, 2019
                The best answer should be changed to alan_52's first post. I'm not sure who can change it though.

                I've added Alan's details to my post so all the needed information should be in one spot regarding Catalina and Sonos.
                Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
                  Pete Dilloway
                  Trending Lyricist I
                  October 9, 2019
                  I seem to be able to access all my music either through the old iTunes folders or the new Catalina Music Library. I’m not too worried about playlists at this stage.

                  what I’m completely lost with is Podcasts!
                  I still have all my existing podcasts in iTunes and can play them through Sonos, and the new Catalina podcast app is downloading new episodes but I have no idea where it stores them and cannot access them except through the podcasts app.

                  i realise that this was part of the xml file. Anyone know where in Mac Finder new podcasts are stored in Catalina?
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