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Whiskers
Contributor I
Oct 5, 2019 4:06 PM UTC
Answered

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      Dec 17, 2019 6:01 PM UTC

      Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

      If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

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      BowlerBrown
      Lyricist III
      Jan 4, 2020 4:38 PM UTC

      Further to my last question I have read that Sonos does not recognise playlists created in the new music app. Is that correct?

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      pomm4tous
      Avid Contributor I
      Jan 4, 2020 5:02 PM UTC

      To BowlerBrown: I just created a new playlist in the Apple Music app, then clicked on Update Music Library Now in the Sonos app. My new playlist now appears in Imported Playlists, and the songs within the playlist play just fine. So I believe that, yes, Sonos does recognize newly recreated playlists in the Apple Music app.

      Pls note I tested this only on Mac, not iOS.

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        BowlerBrown
        Lyricist III
        Jan 4, 2020 5:23 PM UTC

        Hope this is not confusing but I mean’t the music app. Rather than the paid for Apple Music app. 

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        pomm4tous
        Avid Contributor I
        Jan 4, 2020 6:03 PM UTC

        Yes, I also meant the Apple Music app on Mac, the one that contains your personal song library. I do not subscribe to the paid Apple Music service.

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        BowlerBrown
        Lyricist III
        Jan 4, 2020 6:10 PM UTC

        Thanks so much for your help. Looks like at long last we have got to a resolution. However, still no proper instructions from Sonos.

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        madseno
        Avid Contributor I
        Jan 7, 2020 9:27 PM UTC

        Granted Sonos Library Full Disk access in Settings > Security & Privacy
        Granted Sonos Full disk access in Settings > Security & Privacy

        Sonos now plays my own library and Sonos created playlists again
         

        Sounds like an idea - I can do the Sonos part. But where on Earth is SonosLibraryServer found so that I can get it there, pray tell? :)

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        Ryan S
        Ryan S
        Retired Sonos Staff
        Jan 7, 2020 10:09 PM UTC

        @madseno, those are in your Mac Settings under Security and Privacy. You can find some screenshots in this thread a few pages back.

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        madseno
        Avid Contributor I
        Jan 8, 2020 5:17 PM UTC

        Thanks - yeah, I’m fine with the Mac System Preferences part.

        But when I click Add (+) to give Full Access, I can get the Sonos app listed - but not the SonosLibraryServer one:

         

        And, actually, the screenshots from a few pages back has a checkmark for removable drives for the Sonos app under Files and Folders - that option doesn’t seem to apply for me, either:

         

         

        (yeah, the screenshots are in Danish - hope you get the drift ;) )

        So I apparently don’t have the right way if adding these to the Security and Privacy panes…?? :confused:

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        Ryan S
        Ryan S
        Retired Sonos Staff
        Jan 8, 2020 6:04 PM UTC

        The SonosLibraryServer I believe will only show once a share has been set up, but I’m not 100% on that one. Are you getting an error when you try and add your Music share on your computer? If so, can you send a diagnostic from your Mac Sonos controller after trying to add the library?

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        BowlerBrown
        Lyricist III
        Jan 8, 2020 8:12 PM UTC

        I acknowledge all the help given by Ryan S and others but please would SONOS SUPPORT post full instructions following a fully tested solution. Surely this is the least that should be done. 

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