Contributor I

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Sonos and Mac OS 10.15 Catalina

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Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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M

madseno

Avid Contributor I

Thanks for your continued feedback, Ryan.

The music is on the Sonos fine and can be played - I have the Music app set up to have the music in a mounted volume. Basically, I have told the Sonos system that the music is in \\(server)\music\Sonos.

The issue is that I am not getting my playlists across at all.

Diagnostic sent as 1770076084.

Ryan S

Retired Sonos Staff

Thanks, since your music share is working, you don’t need to worry about permissions. That SonosLibraryServer service is only used when you’re sharing your music from your computer to Sonos.

On your computer, not on the server, do you have a location that looks: ./Users/madseno/Music/iTunes/…

If not, go ahead and make those folders. The iTunes one can be empty for now.

No matter where your music is located, the folder structure above with “madseno” being a placeholder for whatever your user account name is, is needed. The Sonos app will then create the right file for you when you create the music share.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

el rubio

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

I cannot find any reference to Catalina compatibility in the Sonos 10.6 Release notes: https://support.sonos.com/s/article/3521?language=en_US

Can you please clarify this?

salu2.eu

Airgetlam

The “answer” in the first post of this thread isn’t clear enough?

Bruce

el rubio

The “answer” in the first post of this thread isn’t clear enough?

I am afraid that the marked ‘best answer’ will disappoint many readers because Sonos version 10.6 does not fix the issue of macOS Music’s playlists. Hence, if you upgrade to version 10.6 you will not “find your updated playlists”. I found a workaround by using a third party tool.

salu2.eu

Ryan S

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

I cannot find any reference to Catalina compatibility in the Sonos 10.6 Release notes: https://support.sonos.com/s/article/3521?language=en_US

Can you please clarify this?

I’m not certain what you’d like clarification on, but with Sonos 10.6, we added a feature to the Mac software which creates the needed file for playlists, effectively fixing the issue caused by Catalina removing XML support with iTunes, renamed Music. If you’re wondering why it wasn’t in the release notes, I can’t say for certain. We usually don’t include bug or minor fixes to issues in release notes.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

el rubio

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

I cannot find any reference to Catalina compatibility in the Sonos 10.6 Release notes: https://support.sonos.com/s/article/3521?language=en_US

Can you please clarify this?

I’m not certain what you’d like clarification on, but with Sonos 10.6, we added a feature to the Mac software which creates the needed file for playlists, effectively fixing the issue caused by Catalina removing XML support with iTunes, renamed Music. If you’re wondering why it wasn’t in the release notes, I can’t say for certain. We usually don’t include bug or minor fixes to issues in release notes.

Thanks for this clarification Ryan. It would have been helpful if the Release Notes mentioned this.

salu2.eu

Ryan S

Retired Sonos Staff

I’ll let the team know. They have to balance putting information that isn’t universally of interest with sharing information about fixes and bugs.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

madseno

Avid Contributor I

This is not easy…

I have now removed all .xml files from my Mac’s music/ITunes library, removed the library from Sonos ans readded it from the network drive. It took a reindex - but then I get a iTunes Music Library.xml file.

So far so good.

When I play music from Songs, albums, etc - all is fine.

And I do have playlists. But I can’t play from them. Also, they have odd names with track numbers in front.

The path shown is odd It has //server/music/somthingreallyodd/… that is not there in the Mac library. An example:

What gives?

M

madseno

Avid Contributor I

You simply need to create the folder. Its contents will be empty. When the Sonos app rebuilds its music index, it will put the XML file into the folder.

In my case, the XML file is the only thing inside the iTunes folder. Make sense?

Reason for being a little careful - the Music app, Audiobooks and the TV app all seem to use this folder, so there might be media files for other stuff than the music… (just so that noone goes “oh, I can empty it”)

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